Job Title

Job Description Reporting to the Director of Care, the Assistant Director of Care (ADOC) is a highly skilled leader who contributes to Extendicares purpose of Helping People Live Better by supporting and leading a highperforming team dedicated to delivering safe, highquality, and compassionate care to all residents. Mission Under the direction of the Director of Care, the ADOC leads and provides oversight for assigned clinical areas as per Extendicares model of care and collaborates with other members of the care team to ensure exceptional residentcentered care and best practices consistent with Extendicare, accreditation standards, and all regulations. The ADOC will engage with residents and families and promote a customer service philosophy to continuously improve resident satisfaction and achieve our mission to provide people with the care they need, wherever they call home. Key Outcomes Serve as a strong advocate for resident safety and ongoing improvement of quality care. Attain high resident and family engagement as measured through Experience Survey results by caring for each person as we would our own family. Consistently meet or exceed all quality and clinical indicators for residents, in alignment with organizational and legislative guidelines, through the effective execution of required clinical programs. Foster a positive culture of employee experience, driving an increase in overall employee engagement compared to the previous year. Ensure adherence to all regulatory requirements on quality and clinical programs, as well as organizational and accreditation standards, policies, and procedures. Key Responsibilities Manage assigned program areas as per Extendicares model of care, ensuring effective implementation and performance of the programs in compliance with legislative and professional standards. Identify risks and mitigation strategies and, in collaboration with organizational teams and departments, appoint escalation and management plans. Monitor and ensure compliance with all regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning. Actively participate and collaborate with the Director of Care, interdisciplinary team, and consult with care staff, residents and families to deliver and optimise resident care. Lead in the development, implementation and oversight of quality improvement initiatives within the home to achieve successful outcomes and meet established goals. Engage with vendors on quality initiatives and training requirements and collaborate with community health partners for the betterment of resident care. Foster professional growth and engagement of team members through mentorship, training and development initiatives to enhance team performance in partnership with DOC to build a strong organisational culture, identifying skill gaps, providing coaching and feedback and encouraging continuous learning. Uphold and promote the organizations mission, vision and values and philosophy regarding ethics, morality and integrity. Apply a customer service mindset, accepting and responding to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy. Qualifications Minimum of three years experience working as registered staff in the longterm care sector, preferred, and at least one year of managerial or supervisory experience in a healthcare setting. Current and unrestricted registration/licensing and practice as a Registered Nurse with the applicable provincial licensing body. Licensed Practical Nurse diploma. Current CPR certification is required. Demonstrated leadership, communication and interpersonal skills. Experience in the use of EHR systems, specifically Point Click Care and Point of Care. Proficiency in Microsoft Office Suite. Proven history of leading quality improvement initiatives and achieving positive resident outcomes. Demonstrated teambuilding and timemanagement skills. Strong clinical skills. Proficiency in a second language considered an asset. Experience working in a unionised environment and managing under a collective agreement. Core Competencies & Attributes of an Effective Leader Industry/Regulatory Knowledge Program Administration Customer Service Priority Management People Management Collaboration Strategy Development and implementation Selfmotivated and resultsdriven, taking ownership and holding team accountable for highquality, timely, costeffective results Effective Communication and active listening, respectful communication Problemsolving, recognising and resolving issues beyond clear mandate Build highperforming teams, providing continuous feedback, coaching and commitment to learning and development Data analytics and continuous improvement, using data to identify, measure performance and develop solutions to motivate improvement What Extendicare Has To Offer Continuous mentorship, support for lifelong learning and growth opportunities. Opportunities for advancement and career growth within the organisation. A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. Employee family assistance programme. Robust benefits package. Time Type Full time. Extendicare is committed to fostering an accessible, inclusive and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request. #J-18808-Ljbffr