Job Title

Work Location Red Deer, Alberta, Canada Hours 37.5 hrs per week Line of Business Personal & Commercial Banking Pay Details USD $109,800 - $155,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidates skills and experience, jobrelated knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensationrelated questions and have an open dialogue with your recruiter who can provide you with more specific details for this role. Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and lasting relationships with customers by performing a broad range of customerservice transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we identify opportunities to promote products and services, refer customers to the appropriate team member or internal bank partner, and ensure a positive customer experience. Responsibilities Mentor the team on advicegiving strategies to improve the overall customer experience and financial confidence. Promote TDs image and goodwill within the community by participating in community events. Enhance customer experience by understanding their financial needs and providing appropriate solutions. Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required. Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliancerelated issues. Ensure overall employee scheduling is optimal. Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives. Ensure accuracy of all customer transactions as per TDs policies to achieve operational excellence. Mentor the team on offering One TD solutions and building lasting relationships with customers. Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations. Cultivate a positive and customerfocused work environment that builds productivity, innovation, operational improvement, and professionalism. Requirements Undergraduate degree and/or over 5 years of relevant experience. Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course. Strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership. Proficiency in software tools including MS Office and internet applications. Strong communication skills to liaise with customers, employees, and crossfunctional teams. Thorough and accurate decision maker who can exercise discretion and judgement when working with confidential information. Dedicated and committed leader who can make an impact on the team and positively influence them to achieve results with effective negotiation, problemsolving, and communication skills. Benefits Our Total Rewards package includes a base salary, variable compensation, and several key plans such as health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr