Job Title

Join Our Team at Centre Electric & Technology Electrical Service Department Manager Salary: $120,000$130,000 Annually ; Competitive; TBD based on experience Start Date: As soon as available Job Type: Full-Time Benefits: Company truck, laptop, phone, matching RRSP contributions, and a full benefits package Job Summary Centre Electric & Technology is seeking a skilled and dedicated Electrical Service Department Manager to join our growing Electrical Division. Reporting to the Electrical Division Manager, this leadership role is responsible for overseeing, organizing, and expanding the service operations of our commercial electrical business. This position requires a highly experienced electrical professional with strong leadership abilities, technical expertise, and a proven track record in managing teams and service operations. The successful candidate will ensure the consistent delivery of highquality electrical services while maintaining efficiency, safety standards, and customer satisfaction. As a key leader within the organization, the Electrical Service Department Manager will oversee daily service operations, manage field technicians, and coordinate scheduling, workload distribution, and project execution. This role also plays a critical part in driving business growth, improving operational processes, and ensuring profitability of the service division. The ideal candidate will act as the main liaison between clients, field teams, and office staff, proactively resolving service issues, and ensuring a high standard of customer service. With strong knowledge of electrical systems, the Canadian Electrical Code (CEC), and servicebased business operations, this role is essential to the continued success and growth of Centre Electric & Technology. Key Responsibilities This is a fulltime position requiring a minimum of 40 hours per week, working in the office from Monday to Friday. Your key responsibilities will include, but are not limited to: Operations Management Oversee daytoday service department operations, including scheduling, dispatching, and project execution Track van maintenance schedules and work with technicians to manage these services Work with the scheduling department on new and existing work orders and provide info for scheduling purposes Ensure timely and efficient completion of service calls, maintenance work, and small projects Develop and implement standard operating procedures to improve workflow and productivity Monitor job progress, costs, and performance metrics to ensure profitability Supervise, mentor, and evaluate electricians, technicians, and administrative staff Organize and manage weekly/monthly service department meetings Foster a positive, safetyfirst work environment Provide ongoing training and professional development opportunities Customer Relations Serve as the primary point of contact for key service clients Build and maintain strong relationships to drive repeat business Resolve customer concerns and ensure high levels of satisfaction Review service reports and ensure clear communication with clients Prepare and manage departmental budgets and forecasts Review estimates, proposals, and invoices for accuracy and profitability Track KPIs such as revenue, margins, and technician utilization Identify opportunities to grow service revenue and improve efficiency Sales & Business Development Support sales efforts by identifying upsell and crosssell opportunities Develop maintenance agreements and longterm service contracts Collaborate with the estimating and project teams to secure new work Compliance & Safety Ensure all work complies with applicable electrical codes, regulations, and company standards Enforce safety policies and procedures in accordance with industry standards Conduct regular safety meetings and site inspections Requirements Minimum 5 years of experience in commercial electrical service Customer Service: Deliver professional, responsive support and ensure positive client satisfaction Technical Knowledge: A deep understanding of electrical systems, the Canadian Electrical Code (CEC), safety standards, and building regulations. ProblemSolving: The ability to troubleshoot and resolve electrical issues efficiently and safely. Attention to Detail: The ability to ensure that all installations are up to code, safe, and functional, which requires precision and thoroughness in all aspects of their work. Strong leadership, organizational, and strategic planning skills. Excellent communication and interpersonal abilities. Working Conditions Combination of office and field environment May require occasional travel to job sites Oncall availability for emergency service situations Competitive wages (based on experience) Performancebased bonuses Company vehicle Health and dental benefits RRSP matching contributions Opportunities for professional growth and advancement #J-18808-Ljbffr