Job Title

Overview Application Production Support Analyst Enterprise Microservices Developer II - DevOps Engineering Who We Are Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, youll create a boundless impact that transforms your careerand the lives of people across the world. Visit us at UST.com. You Are We are seeking a highly skilled Application Production Support Analyst to support enterprise-scale microservices-based applications on a 24x7 global delivery model. The role focuses on ensuring high availability, rapid incident resolution, and operational excellence across real-time and batch processing systems. The Opportunity Provide L1/L2/L3 production support for enterprise applications built on microservices architecture Perform incident triage, root cause analysis, and resolution within SLA timelines Lead and manage incident triage bridges, coordinating with cross-functional teams Monitor application health using Splunk and Grafana dashboards for proactive issue detection Analyze logs and perform quick querying using Splunk for faster troubleshooting Support and troubleshoot batch jobs (Unix-based) including scheduling, failures, and recovery Work with Cassandra DB for querying, data validation, and issue analysis Manage and support services deployed on AWS and Kubernetes (K8s) environments Ensure stability during high-volume transaction periods Drive continuous improvement, automation, and operational efficiency Flexible to work on shifts including weekend support on a rotation basis This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What You Need 58 years of experience in Application Production Support Strong understanding of microservices architecture Hands-on expertise in: Splunk (log analysis and quick querying) Grafana and monitoring dashboards Cassandra DB (strong querying skills; deep functional understanding) Unix/Linux (batch jobs, scripting, troubleshooting) AWS services (EC2, CloudWatch, etc.) Kubernetes (K8s) and containerized environments Proven ability to triage issues quickly and drive resolution under pressure Strong experience in incident management and bridge handling Preferred Qualifications Experience supporting large-scale, high-availability enterprise applications Familiarity with CI/CD pipelines and DevOps practices Exposure to observability frameworks and automation tools Role Location & Compensation Role Location: Ontario Compensation Range: $78,000-$98,000 Benefits Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, 6 days of paid sick leave per year (pro-rated for new hires), paid holidays, and are eligible for paid bereavement leave and jury duty. Supplemental Healthcare coverage, and company-paid Employee Only basic life insurance and accidental death and dismemberment coverage are provided where applicable. Full-time temporary and part-time employees have pro-rated benefits as described. What We Believe We value Humility, Humanity, and Integrity. We nurture a people-first, human-centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of decisions. Equal Opportunity An Equal Opportunity Workplace, Free of Discrimination and Harassment. We are an equal opportunity employer and follow fair employment practices. We do not discriminate on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. We value diversity and believe a diverse workplace builds a competitive advantage. Accommodation If you require accommodations during the recruitment process, please contact . Your accessibility is important to us. Let us know if youd like accommodations to help you participate in the interview process. #J-18808-Ljbffr