Job Title

Remote | Full-time | Fast-growing SaaS startupAbout CarePortalsCarePortals is building the backbone of direct-to-consumer telehealth.We help digital health brands launch faster, run more efficiently, and scale with confidence by bringing together E-commerce, EHR, CRM, patient experience, and operational workflows on a single platform. Were building the infrastructure layer behind modern telehealth brands!The OpportunityWere looking for a Product Owner to help bring structure, clarity, and execution discipline to how we build and improve CarePortals as we scale.Youll work closely with the founding team, engineering, customer success, and operations to translate customer needs, workflow gaps, and business priorities into clear product requirements and actionable development work.This is a highly hands-on role, ideal for someone who is organized, detail-oriented, comfortable with ambiguity, and able to turn complex healthcare workflows into clear product specs, tickets, and priorities.What youll work onOwn and manage the product backlog across key areas of the CarePortals platformTranslate customer feedback, internal requests, and operational pain points into clear product requirementsWrite user stories, acceptance criteria, workflow documentation, and product specsWork closely with engineering to clarify requirements, prioritize tickets, and support deliveryCollaborate with customer success and onboarding teams to identify recurring issues and product improvement opportunitiesSupport integrations with EHRs, pharmacies, telehealth networks, labs, payment processors, and third-party APIsHelp define and prioritize roadmap items based on customer impact, business value, and technical feasibilityCoordinate QA, release readiness, and internal communication around product updatesMaintain strong documentation for features, workflows, and internal product processesBring structure to ambiguity in a fast-moving startup environmentWhat were looking for3+ years of experience as a Product Owner, Product Manager, Product Operations Manager, or similar roleExperience in direct-to-consumer telehealth, digital health, or healthcare SaaSStrong understanding of patient journeys, intake flows, checkout, async care, prescription workflows, labs, pharmacy fulfillment, and provider operationsExperience translating business needs, customer feedback, and operational workflows into clear technical requirementsExcellent written communication skills, especially around specs, tickets, workflows, and acceptance criteriaComfortable working closely with engineers, designers, customer success, implementation teams, and foundersStrong judgment around prioritization, tradeoffs, and customer impactHighly organized and detail-oriented, with strong follow-throughComfortable working in a startup environment where priorities can move quicklyStrong sense of ownership and accountabilityNice to haveExperience at or around high-growth direct-to-consumer healthcare brands, telehealth clinics, EHR/EMR platforms, pharmacy/lab infrastructure providers, or healthcare marketplacesFamiliarity with HIPAA, PHIPA, PIPEDA, or healthcare complianceWhat success looks like in this roleEngineering has clearer requirements and fewer blockersProduct priorities are better organized and easier to executeCustomer feedback is translated into actionable product improvementsReleases are better planned, communicated, and documentedInternal teams have better visibility into what is being built and whyCarePortals ships faster with more clarity, consistency, and confidenceWhy join CarePortals?High ownership: Youll play a meaningful role in shaping the product at a growing startupReal impact: Your work will directly improve the experience of patientsStartup environment: Small team, high trust, fast execution, and strong exposure to leadershipMission-driven work: Help power better access to modern healthcare through softwareCompetitive package: Competitive salary plus Employee Stock Option Plan (ESOP)Interested?If this sounds like the kind of role youd thrive in, wed love to hear from you!Apply and tell us a bit about your background, why this role stands out to you, and what kind of engineering environments you do your best work in.