Job Title

POSTING NUMBER: 2026-024 POSITION:Manager, Community Engagement and Social Inclusion - 2yr contract Non unionized position Group Benefits and RRSP STARTING SALARY: $70,095.76 - $85,116.28 STATUS: Existing Vacancy CLOSING DATE: Send your resume and covering letter, quoting position number 2026-024 to no later than 12:00 p.m. on May 11, 2026. SUMMARY Reporting to the Vice-President, Programming and Communications, the Manager of Community Engagement and Social Inclusion manages a team of program leads responsible for relationship building, community engagement and social inclusion in each of our 6 supportive housing programs. Activities in this portfolio centre around three pillars of social integration that support residents in their journey out of homelessness: resident integration into supportive housing, resident integration into the broader community, and community adoption of supportive housing. This is achieved through a combination of programming and partnerships that enhance engagement with the local community.The manager oversees all aspects of the portfolio, including program design, implementation, monitoring and evaluation; budget; participation in relevant networks, advocacy groups, and partnership tables, supervision of staff, ensuring effective delivery of assigned programs and preparation of funder reports.RESPONSIBILITIES Develops, implements, and evaluates program goals, strategies, operational procedures, and policies that align with required deliverables, targets and contractual obligations.Ensures collection and accuracy of performance data and creates regular reports on program performance for senior leaders, funders, public or other audiences.Monitors resident statistics related to integration, following up and adjusting program delivery as required.Creates or updates procedures pertaining to community engagement and resident integration.Applies critical thinking, exercises tact and generates new ideas and innovations to improve community engagement team.Supports evaluation and research opportunities relating to community engagement and resident integration, and makes recommendations on knowledge mobilization.Manages program budget.With the support of the People & Culture department, recruits, hires, trains, schedules, conducts performance planning and evaluation, applies progressive discipline (up to and including dismissal), and provides support to employees.Promotes positive energy, creativity and teamwork among employees and provides a psychologically safe workplace.Provides support and guidance to employees to resolve local issues that may arise with community partners.Develops new program delivery partnerships, and attend events, meetings and engagements with community partners as required to maintain positive community relationships. Collaborates with supportive housing program colleagues on complex resident cases as they arise.Ensures documentation is completed in accordance with legislative requirements and the standards set forth by Shepherds of Good HopeQUALIFICATIONSUndergraduate degree in Social Sciences, Human Services, or equivalent combination of education and experience, as well as a minimum of 3 years of relevant working experience in a management or supervisory role. Experience working in a social services environment and a good understanding of homelessness, housing first, harm reduction, poverty, mental health and addiction.Experience in program design and evaluation is preferred.Experience managing and developing a team.Excellent critical thinking, organizational and communication skills, and strong presentation skills.Strong political acumen and ability to navigate changing public perception of social services.Excellent skills in stakeholder management, partnership building and collaboration.Must be legally entitled to work in Canada.Must by at least 18 years of age.Must be able to read text and communicate orally in English. Ability to communicate in French is considered an asset.Experience managing or participating in a peer program is considered an asset.WORKING CONDITIONSThe regular working schedule is 8 hours from Monday to Friday, during normal business hours that are typically between 8am and 5pm. There is an expectation of flexibility in scheduling work around program needs that may occur from time to time during evenings and weekends, such as community events or meetings. This is a hybrid role; the manager will have flexibility to achieve their results on site or remotely. Due to the nature of the role, it is assumed that the manager will be on site at the various SGH locations at least 3 days per week.Shepherds of Good Hope is committed to fostering an inclusive, equitable, and accessible workplace where people feel respected, supported, and valued. We believe that diverse lived experiences, perspectives, and identities strengthen our organization and enhance our ability to serve our community.We encourage applications from individuals who reflect the diversity of the communities we serve, including but not limited to people of all races, ethnicities, cultures, genders, gender identities and expressions, sexual orientations, abilities, ages, and socio-economic backgrounds.We are committed to providing an accessible and barrier-free recruitment process. Accommodations are available at any stage of the hiring process upon request, and all information shared will be kept confidential.