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About UsZensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.Zensurance has been recognized for its rapid growth and industry impact:Deloittes Technology Fast 50 (2023, 2024, 2025)Deloittes Technology Fast 500 (2024, 2025)Top Insurance Employers (2022)At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.If you're looking to build something meaningful in a fast-growing, customer-focused company, wed love to hear from you! The RoleWe're looking for a Senior Manager (known internally as a Practice Leader) to join our leadership team and help build out the Accounts team within the Sales department at Zensurance. In this role, you'll oversee all aspects of our Commercial Insurance Accounts and own the processes and customer experience to support a fantastic customer journey. Reporting to the Sales Director, you'll be leading a team of leaders, focusing on coaching the coach to elevate our management standards. You'll bring a deep customer service background to lift the skills of the entire department. ResponsibilitiesCoaching the Coach: Develop the leadership and coaching skills of your Team Leads to ensure they are effectively supporting and growing their own teamsService Excellence: Use your strong customer service background to set a high bar and lift service standards across the Accounts departmentContinuous Learning: Focus on your own growth and inspire others to keep learning and developingOperational Leadership: Own and lead high-visibility forums including Monthly Business Reviews and Town Halls for groups of 50+, ensuring clear communication and alignment across the departmentPerformance Management: Work with HR to manage and exit low performers, and teach leads how to navigate these processes effectivelyEmpowering Teams: Build up colleagues and inspire them to tackle challenges beyond their perceived limitsPerformance Results: Drive performance to exceed targets through impactful team meetings and performance plansTalent Development: Assist in onboarding and training of new talent to set them up for success from day oneGrowth Strategy: Design and drive upsell and cross-sell campaigns to boost top-line growthOperational Excellence: Own process improvements and documentation to improve the customer experience and retentionCustomer Journey: Map out and improve the customer journey to elevate satisfaction as measured through Net Promoter Score RequirementsInsurance Expertise: 4+ years of experience in commercial insuranceLeadership Background: 8+ years in an insurance management roleLeading Leaders: Experience in a '+leader of leaders' role with mentoring and developing management-level staffService Background: Strong background in high-level customer service with a track record of improving team-wide service metricsHigh-Velocity Environment: Experience leading teams in fast-paced, high-stakes environmentsStrategic Growth: Ability to drive process improvements and deliver growth in line with business goals and KPIsLicensing: A valid RIBO license is requiredIndustry Designations: CIP, CRM, or CAIB designations are preferred but not required CompensationAt Zensurance, we hire for talent and potential. The total cash compensation range including OTE for this role is $117,000, with a top earning potential of $142,000. The annual base salary range is a nationwide market range and represents salaries across the country. Actual salary will depend on the scope, complexity, location, and candidate qualifications. Employees may also be eligible for performance-based incentives. Join Our Sales TeamWe believe sales is about building relationships, providing value, and growing together. Here's what makes our team special:We Fuel Your Growth: Training in the first three months and ongoing development in a culture with continuous feedback.A Culture of Support & Innovation: Tools to manage client interactions, including an in-house Broker Management System (BMS).Delivering Value to Canadian Businesses: empowering small businesses with a simple approach to insurance and access to quotes from 50+ providers.Leaders Who Support Your Success: Regular one-on-one meetings and daily team support.Clear Career Growth: Defined growth tracks aligned with skills and ambitions. Benefits & PerksBenefits & Perks at Zensurance: flexible, people-first work environment designed to support well-being, growth, and success. Remote-first options with home office allowance and tech equipment. Health, dental, and wellness supports. Education assistance and opportunities to learn from industry experts. Weekly team connections and events. Company & DiversityWe are building something special. Zensurance values diversity and inclusion and welcomes applications from all backgrounds. We provide accommodations during the hiring process. If you need support, let us know. AI Tools in InterviewWe allow the use of AI tools to prepare for the interview but not during the live interview. An AI scribe is used to help take notes and review interviews to ensure a fair process. Final hiring decisions are made by humans. Data & PrivacyIf you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr