Job Title

Who we are At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge it is a catalyst for transformation. Our mission, grounded in democratizing education, is to create access for learners from every background and empower them to achieve their aspirations and advance their careers. Who we need Reporting to the IT Support Supervisor, we are looking for an IT Support Specialist to provide responsive, empathetic, and practical support for staff, students, and faculty across our campuses. You will triage and prioritize incoming help requests, resolve incidents directly when possible, and escalated to senior team members when needed to maintain service level agreements. You will also contribute to afterhours monitoring and emergency support as part of the team rotation. You will primarily focus on classroom support (projectors, computers, AV setup), onboarding and offboarding (equipment preparation, shipping, returns), WiFi and server room checks, and other handson support tasks. This is an existing fulltime role, working five days per week onsite at our Steeles Avenue location. The role will transition to our 120 Bloor Street location in fall 2026. As our new IT Support Specialist, you will: Support and analyze. You will act as the first point of contact to receive, diagnose, troubleshoot, document, and resolve technical issues related to hardware, software, and networking. Using remote diagnostic tools, you will address incidents directly, escalated as needed, and provide accurate, detailed documentation. Tickets are primarily managed in Freshservice and assigned from a central queue, though you will also handle occasional walkup requests and emails. Manage systems. You will deploy and maintain PC and Mac office and lab systems and infrastructure across campuses. You will provide classroom technology support (AV, projectors, computers), assist with onboarding and offboarding by preparing and collecting equipment, and perform regular campus equipment checks, with clear instructions provided. Collaborate. You will participate in small IT projects and crossfunctional initiatives, working with colleagues across the organization to support the strategic imperatives of the institution. You will uphold a positive, inclusive team culture, support knowledge sharing, and participate in the collection and analysis of IT data to inform ongoing improvements. Monitor. You will provide afterhours monitoring and support via the case management system as part of the rotational staffing schedule, ensuring timely responses to urgent issues. You have The education and experience. You have a diploma or degree in an ITrelated discipline such as networking, systems administration, or technical support. You may have 1+ years of IT support or administration experience, ideally in a fastpaced or multisystem environment. You bring customerfacing experience from another industry (e.g., retail banking or telecom). The technical knowledge. You have experience troubleshooting PC workstations, Mac systems, and server hardware. Proficiency with IP networking, including firewalls, routers, programmable switches, and wireless networks. Exposure to Active Directory and proven ability to work within a ticket management system. The interpersonal skills. You have professional verbal and written communication abilities. You can clearly explain technical concepts to technical and nontechnical audiences with patience and empathy. You know how to make people feel heard, build trust quickly, and maintain a positive attitude even under pressure. The accountability. You take ownership of problems, follow through with accurate documentation, and escalated appropriately when needed to maintain SLA expectations. The flexibility. You are comfortable in a 24/7 environment, with flexibility to provide afterhours monitoring and emergency support as part of a rotation. You can prioritize tasks effectively, respond quickly under pressure, and travel regularly to campus locations as required. Compensation philosophy At Yorkville University and Toronto Film School, we believe compensation should be fair, straightforward, and supportive of your growth. Our salary ranges reflect progression from learning in the role to excelling, with each offer based on skills, experience, and role complexity. This position offers an annual salary ranging from $50,000, a midpoint of $55,000, and a maximum of $60,000. Established hires typically start near the midpoint, while the upper range is reserved for those with deep expertise and sustained contributions. Offers below the midpoint recognize strong potential with room to grow. Equal Employment Opportunity Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the LGBTQ2SIA+ community and other equityseeking groups. Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at 1-877-429-4029. #J-18808-Ljbffr