Job Title

Lead all internal and external catering operations, ensuring events meet defined service, quality, safety, and brand standards.Maintain a handson presence in daytoday operations to support teams and ensure consistent execution.Ensure catering functions are accurately scheduled, set up, serviced, and dismantled in line with event plans and guest expectations.Partner with sales and event coordination teams to confirm menus, staffing, timelines, and service requirements.Review catering documentation to support accurate and timely invoicing.Collaborate with culinary and sales leadership to develop menus and service concepts across a wide range of events.Lead premium experiences including VIP suites, private functions, and backstage hospitality for performers and special guests.Design and deliver specialty catering experiences tied to unique sporting and live events, balancing creativity with operational and safety standards.Financial Leadership & Business PlanningDevelop, manage, and monitor the annual catering operating budget.Track financial performance, identify variances, and implement corrective actions to achieve targets.Manage inventory, cost controls, and waste reduction initiatives to support profitability.Oversee alcohol programs, including liquor, wine, and beer menus and inventory.Partner with internal stakeholders to strengthen overall Food & Beverage financial performance.Lead recruitment, onboarding, training, and development of catering team members and leaders.Coach and support Team Leads to build accountability, confidence, and operational excellence.Develop schedules and oversee payroll in collaboration with HR partners to ensure labour efficiency and compliance.Foster a culture of collaboration, engagement, and continuous learning that supports retention and performance.Partner with HR on performance management, recognition, and professional development initiatives.Guest Experience, Safety & Continuous ImprovementChampion service standards that drive guest satisfaction, loyalty, and repeat business.Monitor guest feedback and service metrics, translating insights into operational improvements.Ensure compliance with food safety, liquor legislation, and workplace safety standards.Promote a safe, respectful, and inclusive work environment.Identify and implement improvements that enhance efficiency, quality, and consistency through data and crossfunctional collaboration.RequirementsPostsecondary education in Hospitality, Food & Beverage, or a related field.5+ years of progressive experience in catering or banqueting within hotels, convention centres, exhibition facilities, or largescale venues, including VIP or entertainment environments.3+ years of proven people leadership experience.Strong financial acumen with experience managing budgets, inventory, and cost controls.Deep working knowledge of food, wine, liquor, and beer service.Experience with food and beverage POS systems and strong Microsoft Office proficiency.ProServe certification and a valid Class 5 drivers licence.You are known for thriving in highvolume environments, leading teams with clarity and accountability, balancing creativity with operational discipline, and maintaining a guestfirst mindset grounded in professionalism and sound judgment.Corporate CultureComplimentary access to onsite fitness and recreation facilitiesParking and transportation perksDiscounts across food, beverage, retail, and programsReciprocal privileges with partner destinationsA collaborative, valuesdriven culture that prioritizes development, wellbeing, and longterm growth #J-18808-Ljbffr