Job Title

Job Requirements With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Its our belief in possibility that drives us, but its our people that make it happen. At NTT DATA, what you do matters. A Career at NTT DATA Means: Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. Were committed to building a people-focused environment where you can shine, no matter who you are. Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile. Being part of a global PIONEER where you gain exposure to our Fortune 500 clients and worldleading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Position: Bilingual Technical Sales Specialist (English/French) Position Status: Remote - Full Time Hours of Work: Monday - Saturday 10:00am - 10:00pm EST Department: Outbound Sales Rate of Pay: $19.35-$20.35 CAD per hour + Commission (Ontario) $16.20 - $17.70 CAD per hour + Commission (Alberta & New Brunswick) This role is open to candidates located in Alberta, Ontario, and New Brunswick. Position Overview: As a Technical Sales Specialist, you will support our clients suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer. This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are someone who is agile, selfdriven with strong communication skills, have a passion for sales, easily builds rapport, delivers consistent results and is genuinely invested in helping others, you would be a great fit for our team! You are: Empathetic You are someone who is able to show understanding and relate to the customer. Outgoing You are someone who is friendly and approachable. Patient You are someone who, regardless of situation, is able to support the customer in a tactful and effective manner. Genuine You are authentic in your interaction with customers. Motivated You are motivated to meet targets and excited to achieve sales metrics. Work Experience Responsibilities: Connect with customers from coast-to-coast. Conduct outbound calls for customer retention, sales, and services. Promote and recommend the latest products and services to customers on outbound sales queues. Manage call flows, provide first call resolution and satisfy customer expectations. Strive to understand the customers situation and recognize the customers needs while providing customized solutions. Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives. Meeting key performance indicators. Follow up with customers to ensure customer satisfaction and expand sales opportunities. Take accountability and the appropriate action to resolve customer issues efficiently and effectively as if they were your own. Accurately resolve customer questions with a high level of professionalism. Accurately document customer interactions within the appropriate systems. Communicate effectively to customers regarding account information, products, pricing, promotions, etc. Maintain a high level of product knowledge. Maintain a high level of confidentiality. Other job tasks as required. Requirements: Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset. A flexible schedule (including evenings and weekends). Ability to build rapport with customers. Ability to navigate multiple computer systems. Ability to work in a targetdriven environment. A secure area to store company and customer-related information. Power outlets for both a PC and monitor. Highspeed internet (10MB or greater). A physical space where you can fit your PC and monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by WiFi. Apple or Android phone (optional). We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category. #J-18808-Ljbffr