Job Title

Our customer is looking for a driven, positive, and customer-focused individual to join their Billing Team. This role is an excellent opportunity to be part of a collaborative, fast-paced environment where your communication skills, problem-solving abilities, and commitment to service excellence will have a direct impact on both internal partners and customers. What youll do: Call Centre Billing Representative, handling approximately 30-40 inbound calls per day Provide ''brilliant'' customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters Act as Company Ambassador in supporting inbound billing inquiries Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues Interpret and identify the customers needs and respond appropriately and professionally Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry Take ownership of customer relations through service and commitment to follow through What youll bring: Knowledge of French and English is required to communicate, both verbally and in writing, with our customers, partners and other teams located across Canada 1 - 2 years experience in a contact center environment preferably within insurance/banking industry Ability to multi-task in a fast-paced setting Quick to adapt to an evolving surrounding Professional telephone/email skills and etiquette. Proficiency in word processing, excel and various web-based programs/Windows applications Clear and concise supportive communication and interpersonal skills Analyze and resolve customer concerns (problem solving skills) Attendance and punctuality are imperative Flexible to work in rotating shifts Hours of Operation Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm Shifts will fluctuate within these Call Centre hours Candidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm and Saturdays to 4:30pm Willingness to work in a hybrid model (3 days in office) Compensation This role will have a Base Salary, bonus, pension, benefits, 3 weeks vacation, and allow you to work from home a few days upon successfully learning and becoming independent in your job. #J-18808-Ljbffr