Job Title

Full-time new permanent position Hybrid (Hamilton/ Burlington, ON). Who We Are The Canada Homestay Network Society is a familyrun, nonprofit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years. Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families. About the Relationship Manager position CHN is currently seeking a Relationship Manager located in Hamilton/ Burlington, ON. As a Relationship Manager you have strong relationshipbuilding skills and can problemsolve issues as they arise. A day might see you welcoming new students to their new community, talking to the students school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, youll be using your strong communication and judgment skills daily, to help build and grow our Homestay network. It is a Hybrid role, work from home office and inperson at school or partners office, with an hourly wage between $21.00$23.00. This is a permanent fulltime (30 hrs per week) vacant position in Hamilton / Burlington, ON, with inperson work in the Hamilton/ Burlington region, and occasional inperson support in KitchenerWaterloo area as needed. Core hours are 10:00am3:00pm local time with some flexibility for remaining hours. There may be some evenings and weekends for events or emergencies. Key Responsibilities Monitor and manage relationships between internal and external stakeholders Support homestay hosts, natural parents, and students in interpreting cultural practices and differences Plan and deliver inperson training to hosts as well as inperson orientations for hosts and new students Communicate and maintain accurate records Build a supportive local community of host families Support student and host family relationships throughout their program in a variety of ways Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate In person work with intake and School Meetings Assume custodianship for the local region/community students under the age of 18 as required (up to 100km) Travel amongst the local community and surrounding areas The successful candidate will have At least two years of homestay or related work experience One-year Community College Certificate or Diploma International experience, including hosting students or travelling abroad (preferred) Ability to plan events and comfortability with public speaking Great judgement and decisionmaking skills while exercising a high degree of confidentiality Ability to work in a fastpaced environment with a potential of highstress situations Exceptional Customer Service skills and experience Excellent Word, Excel, Email, and Database skills Ability to confidently communicate in English; it is ideal to speak a second language Superior organizational skills and ability to hold yourself accountable while working independently Strong ability to develop and maintain relationships with both colleagues and clients This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check. Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates. #J-18808-Ljbffr