Job Title

Technical Services Coordinator - Monday to Friday 8 h to 5h (Hybrid working model) Greater Sudbury, ON, Canada Role Overview The Technical Services Coordinator plays a central role in organizing the activities of technicians, whether in the field, workshop, or a combination of both. The coordinator plans inspection and maintenance assignments, prepares maintenance quotes, and ensures coordination of resources while maintaining quality customer relationships. Responsibilities Coordinator on the road - Assist the main coordinator. - Prepare quotes and follow up on recurring mandates. - Respond to email inquiries and make initial contacts. - Manage billing to clients and complete the required documentation for mandates. - Act as contact between customer service and technician on the road across Canada. - Plan routes and work schedules while managing unexpected events. - Assign routes to technicians to ensure continuous and efficient services. - Oversee inventory management and equipment transfers. - Take charge of projects and process optimization. Coordinator in the workshop - Provide return authorizations to external clients. - Prepare quotes for equipment transiting to our fixed workshops. - Request returns from certain service suppliers, create purchase orders, and follow up. - Manage email inquiries and other internal software systems. - Ensure daily follow-ups with external clients for approvals, follow-up dates, and delivery schedules. - Follow up with buyers and suppliers on orders for parts and/or services. - Keep internal software systems updated. - Ensure coherent and smooth workshop occupation with all technicians. Specific Measures of Success - Satisfaction level of external and internal clients. - Completion of mandates and maintenance assignments according to standards and deadlines. - Operational optimization and process standardization. Qualifications - DEC/AEC or equivalent. - Bilingualism (written and spoken). - 3 to 5 years of experience in a similar role. - Strong organizational and time management skills. - Attention to detail and administrative diligence. - Adaptability and problemsolving ability. - Knowledge of internal management systems (CSD/ISM: Infor). Benefits - Group RRSP (matched by the employer). - Summer hours throughout the year. - Dare to Dream program which consists of making an employee's dream come true. - Access to a gym on the worksite. - Reimbursement for physical activity. - Employee discount on all our products. - Scholarship for employees and their kids. - Access to a telehealth program (100% provided by the company). - Program offering support to employees in need (SPI Connection Committee). - Employee Assistance Program (EAP) gives you access to professional advice in all health matters. - Volunteer program (time paid for a cause that matters to you). - Referral program with a $1000 bonus. - Continuous training and career opportunities. - A stimulating work environment filled with exciting challenges. Employment Information SPI Health and Safety is an equal opportunity employer and is committed to treating all people with dignity and independence. You must be legally permitted to work in Canada without sponsorship. A background check is mandatory for all external candidates. #J-18808-Ljbffr