Job Title

Were looking for a fulltime Client Success Coach to join our fastgrowing team at Richard Yus online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform livesstarting with their own. If youre someone who loves mentorship, thrives in a highperformance environment, and wants to make a real difference in peoples lives, keep reading. About Us Richard Yu is an online business coach with: - 100K+ subscribers on YouTube youtube.com / richardyu1 - A growing personal brand on Instagram instagram.com / richardyuzee Our company is faithdriven, fastpaced, and rooted in service. Were building a worldclass education platform to help people turn their knowledge into income through coaching and consulting. About The Role This is a remote, fulltime position. You must be available during 8AM5PM EST, Monday to Friday. On average, youll work up to 9hours per day, and some days will require a little more effort of 10hours. You must currently live in North America, Europe, or South Africa, and speak fluent, accentneutral English. Clear communication is nonnegotiable; were in the coaching business. Requirements - You must be able to commit fulltime hours (our office hours are 9AM6PM EST, though if you are in a different time zone we're super openminded). - You will be conducting new onboarding calls daily to welcome in new students. - You will be conducting checkin coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed). - You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community. - Weekly group coaching calls answering client questions. - Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions. - Help innovate our products by creating and producing new video trainings/worksheets to deliver a worldclass experience. - Taking renewal/upgrades calls with clients and enrolling them into our backend coaching programs. - Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.)you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired. - Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change. - You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.), and so a high attention to detail and compliance with standard operating procedures is essential. - You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs. WHO THIS IS FOR - A coach or mentor at heartyou love helping people. - Clear, professional communicator (spoken and written English). - Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads). - Sales background. - Able to handle fastpaced environments, multiple clients, and changing priorities. - Willing to grow with us longterm (3+ years)this isnt a side hustle. - Open to feedback and constructive coaching (well train you, but we expect growth). - Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc.or willing to learn fast. WHO THIS IS NOT FOR - You have another fulltime job or multiple freelance clients. - You struggle with structure, deadlines, or fast execution. - You dislike being challenged to improve daily. Benefits Expected Earnings (Base + Commissions): $6,000$12,000 USD / month (depending on experience). Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections. #J-18808-Ljbffr