Job Title

Human Resources Business Partner / Employee Relations, Lvl II Toronto, Canada Flight Centre Travel Group is a global travel retailer and corporate travel manager headquartered in Brisbane, Australia with operations in 23 countries. Job Summary As a Level II HR Business Partner, youll play a critical role supporting leaders and employees across Flight Centre Canada. This handson, highimpact role requires an experienced HR professional who thrives in employee relations and complex people matters. Key Responsibilities - Provide daytoday HR operational support across Canada, responding to employee and leader inquiries and proactively resolving people issues. - Manage a highvolume employee relations caseload from intake to resolution, ensuring clear SLAs, thorough documentation, and followup. - Conduct impartial workplace investigations, including planning, interviews, factfinding, analysis, and reporting. - Coach and advise leaders on performance management, progressive discipline, documentation, and compliance. - Facilitate difficult conversations and influence fair, consistent, and defensible outcomes aligned to policy and precedent. - Track ER trends and outcomes, recommending training or process improvements. - Support the rollout and adoption of Workday HRIS, including training, data maintenance, and process updates. - Assist with HR initiatives such as policy updates, leadership development, and change management activities. - Educate leaders on HR processes, policies, and provincial legislative requirements. - Assist with HR documentation and administrative tasks as required. - Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. Experience & Qualifications - 36 years of progressive HR experience with strong knowledge of HR policies, procedures, and best practices. - 24 years of direct experience in employee relations, investigations, performance management, and leader coaching. - Proven ability to manage sensitive and complex people matters with discretion and sound judgment. - Strong attention to detail with excellent written, verbal, and reporting skills. - Ability to influence, collaborate, and partner with stakeholders at all levels. - Comfortable balancing tactical HR delivery with strategic thinking. - Resilient, adaptable, and able to thrive in ambiguity. - French language skills preferred but not required. Benefits and Perks - Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. - Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering. - Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. - Love for travel: We were founded by people who wanted to travel and want others to do the same. - Personal connections: We are a big business founded on personal relationships. - Diversity, Equity & Inclusion: Commitment to DEI through initiatives such as Diversity Day, Employee Resource Groups, DEI education initiatives, and inclusive recruitment protocols. - A career, not a job: We offer genuine opportunities for people to grow and evolve. - We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. - Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program and 1 paid Volunteer Day per calendar year. - Generous paid time off policy - Health & Wellness Programs and Employee Financial Wellness Services - National/International Award Nights and Conferences - Group benefits including extended health care, dental and vision, gender affirming care, fertility care - Insurance including life, AD&D, critical illness, long term disability - Employee Assistance Program - RRSP/RPP with matching - Tuition Reimbursement Program - Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions - Global career opportunities in a network of brands and businesses Salary For this position, we anticipate offering an annual salary of $90,000$95,000. Location Toronto, Canada Job Details Job no: 530839 Brand: People and Culture Work type: Full time Location: Ontario Categories: People and Culture Application Notes We welcome applications from candidates with diverse experiences. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. We are committed to providing a barrierfree pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]. #LI-SM1 #LI-Onsite #J-18808-Ljbffr