Job Title

Director - AML Operations Downtown Toronto (Richmond / Adelaide / King), Canada | Posted on 04/09/2026 - Salary To be discussed during hiring process. - City Downtown Toronto (Richmond / Adelaide / King) - Country Canada About Us HC Global Fund Services, LLC (HC Global) is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry. Job Description Director will play a key leadership role in overseeing Anti-Money Laundering (AML) operations, managing client and investor relationships, and driving strategic and operational excellence across the global team. Director will be accountable for ensuring high-quality service delivery, operational efficiency, and strong cross-functional coordination, while also contributing to broader business initiatives as required by the Managing Directors of HC Global Fund Services, LLC. Key Responsibilities Team Leadership & Operational Management - Lead, mentor, and guide AML team members to foster a high-performance culture focused on exceptional client and investor service. - Coordinate overall team scheduling and ensure all deliverables meet established Service Level Agreement (SLA) timelines. - Oversee daily team deliverables, monitor work progress, and provide regular status updates to Managing Directors. - Conduct second-level reviews of work completed by AML Associates and Senior Associates. - Address escalated matters, identify root causes, and recommend effective solutions. - Oversee the completion of ad hoc assignments and AML-related projects within required deadlines. - Manage and develop AML staff, ensuring appropriate training, performance management, and professional growth. Process Improvement & Quality Assurance - Identify opportunities to enhance operational processes, system efficiencies, and workflow effectiveness. - Ensure timely monitoring and follow-up on outstanding investor matters, including maker/checker review processes. - Draft, update, and optimize procedure manuals to reflect evolving best practices and regulatory expectations. Cross-Functional Collaboration - Coordinate closely with internal teams, including Fund Administration, Investor Relations, Tax, Financial Statement Preparation, and Treasury, as well as global offices, to ensure seamless delivery of client and investor requests. - Support firm-wide initiatives as assigned by Managing Directors, including non-operations work when needed. Client & Investor Engagement - Build and maintain strong relationships with clients and investors, promptly addressing inquiries and ensuring high satisfaction with the services provided. - Identify opportunities to expand business through new or existing client relationships. Requirements - Bachelors degree in Finance, Business Administration, or a related field. - 10+ years of experience in AML/Compliance within a financial services organization, preferably in Fund Administration. - Extensive knowledge of AML regulations, KYC processes, and financial crime risk frameworks. - Proven ability to manage multiple projects and staff in a fast-paced environment while consistently meeting deadlines. - Strong leadership capabilities with the ability to influence, motivate, and partner effectively across departments. - Excellent written and verbal communication skills. - Strong attention to detail, with exceptional organizational and analytical capabilities. - Advanced proficiency in Microsoft Office applications and strong overall computer literacy. - Demonstrated ability to build and maintain effective business relationships internally and externally. #J-18808-Ljbffr