Job Title

Seasonal Supervisor, Table Rock Gift Shop Seasonal - Management - DIV04 Niagara Falls, ON, CA 5 days ago Requisition ID: 1212 Salary Range: $32.68 To $39.04 Hourly Job ID: 2026-22 Job Type: Seasonal Management (season length is approximately May to October) Job Status: Open Vacancy Compensation Range: $32.68 to $39.04 per hour Application Deadline : May 7, 2026 At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a selffinanced agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world. Our vision is ambitious: to become one of the most spectacular parks in the world. And were well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect. Why Youll Love Working Here We offer a comprehensive total rewards package to support your health, wellbeing, and financial security including: - Extended health, dental, and vision coverage - Life and disability insurance - Vacation entitlements and paid time off - Employee Family Assistance Program (EFAP) - Professional development and growth opportunities - Discounts at Niagara Parks retail, culinary, and golf locations - Complimentary passes to Niagara Parks attractions to share with family and friends - Free entry at Niagara Parks attractions - Access to the Attractions Ontario Reciprocal Program - Free transportation on the WEGO Green Line and Falls Incline Railway What Youll Do Under the general supervision of the Manager, Table Rock Retail and within established policies, procedures, and guidelines; supports a variety of managerial functions to meet or exceed the acceptable standards of the Niagara Parks Commission management by ensuring high levels of customer service are maintained as well as understanding, implementing, and adhering to sound business practices relating to retail and attractions. You Will - Monitors the daily financial performance against budgetary standards, making necessary recommendations as required. - Participates in hiring decisions and administers recommendations from the Manager, Table Rock Complex related to scheduling, corrective action, staff development, training, succession planning and employee relations. - Prepares and delivers staff performance appraisals. - Makes recommendations for the continuous improvement of existing procedures, practices and reporting methods. - Supports measures to monitor and ensure high levels of customer service and related standards are achieved for the retail and attractions operations. - Ensures that employees, contractors, etc. are provided with the required training and are working in compliance with the Occupational Health & Safety Act, Technical Standards and Safety Act, Canadian Food Inspection Agency Act, Corporate Policies and Procedures, and the Payment Card Industry (PCI) Data Security Standard. - Supports the Management team in the investigation, determination, and implementation of the best course of action to ensure prompt and efficient customer service regarding inquiries / complaints from employees / the public, etc. - Supervises both unionized and non-unionized employees in a high volume and often stressful environment. - Participates in the improvement and change of product lines, store merchandising (display optimization and appropriate quantities), and signage as required with the Manager, Table Rock Complex to maximize revenue per square foot. - Ensures the complex is safe and efficient while maximizing sales and profitability and enhancing the visitor experience. - Monitors and records data with respect to sales productivity / labour costs, inventory control / shrinkage, sales revenues, and accident reports. - Supervises daily cash transactions for the retail and attraction operations including floats, billings, imprest funds, daily change orders, and cash audits. - Supervises functions related to the sale and delivery of tickets and packages to visitors, including inventory, time-ticketing, reservations, and POS troubleshooting. - Acts in the capacity of Manager, Table Rock Complex as required in his/her absence. - Assists in any aspect of the daily retail / Welcome Centre operation as required. - Enforces the security and cleanliness of NPC assets and property. - Promotes a positive image of the Niagara Parks Commission. What Youll Bring - Completion of a postsecondary education in Business Administration or a related field, or equivalent knowledge and experience. - Successful completion of NPC Training Program considered to be an asset. - Minimum of three (3) years of managerial experience, preferably in retail or tourism industries. - Strong communication and technical skills. - Knowledge of the Occupational Health & Safety Act, Technical Standards and Safety Act, Canadian Food Inspection Agency Act, Corporate Policies and Procedures, and the Payment Card Industry (PCI) Data Security Standard. Our Commitment to Accessibility & Inclusion Since 1885, Niagara Parks has been dedicated to preserving and enhancing the natural and cultural beauty of the Niagara River corridor for future generations. We are proud to be an equal opportunity employer committed to diversity, inclusion, and accessibility. We provide a transparent, inclusive and barrier free hiring process consistent with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation to address specific needs related to Code protected grounds, please contact us. For questions about the collection or use of your personal information, or to request an alternate application format, contact us at 9052954377 ext. 0 or [email protected]. We thank all applicants for their interest; however, only those selected for an interview will be contacted. The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions. #J-18808-Ljbffr