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Job Description At Olive Garden, we believe life is best shared around the table. From every heartfelt server greeting to every basket of our fresh-baked breadsticks, were here to bring people together over a meal worth sharing. With our endless first courses, homemade soups and sauces and signature classic favourites, Italian generosity is always on the table. Step inside and feel transported to the heart of a lively kitchen - our warm, welcoming atmosphere will make you feel right at home. Because when youre here, youre family. Overview: Our General Managers are accountable for taking initiative, being people-focused, and results-oriented. They are responsible for leading their teams in a busy, fast-paced environment with a passion for service, a strong desire to win, and an ability to build relationships. At Olive Garden, Were All Family Here! and we take pride in our commitment to give our managers an increased degree of flexibility to help balance their busy lives while supporting their professional goals. Come Join Our Family today! One key to our success is the high standards we set for ourselves and each other. That includes placing the health and safety of our team members and guests as a top priority. We are committed to the highest safety and sanitation practices, including ensuring team member wellness and maintaining clean restaurants. Our Winning Family Starts With You! Check out these great benefits! What you will do in this role: Monitor the improvement of all Key Performance Indicators regarding Guest satisfaction Identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive SMART action plans Followup and successfully resolve all Guest complaints Coach restaurant leadership team to ensure consistent delivery on our promise to create connections with Guests Communicate with Guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience Develop Managers and hourly Associates by ensuring regular oneonone meetings, training and development, regular coaching, and performance improvement measures Be accountable for sales budgets and responsible for the successful execution of these budgets Maintain and enhance brand standards by ensuring systems and processes are in place Comply with provincial legislation regarding employment standards, human rights, Health & Safety and WHMIS What we are looking for: Ability to lead an environment that encourages and fosters teamwork, creativity, honesty, mutual respect and lots of fun Previous experience leading a hospitality team with a proven record of achieving operational excellence and growing revenues Extensive knowledge of restaurant operations, including food and beverage Proficient People Manager with coaching experience and the ability to listen and respond effectively to Associate and Guest concerns Ability to understand complex business metrics and Key Performance Indicators and recognize how they can be improved Ability to write reports summarizing restaurant and staff accomplishments and status updates Ability to effectively present information and respond to questions from groups of Managers, Associates, Guests, etc. Mediation and facilitation skills in order to ensure Guest and Associate related concerns are dealt with immediately and effectively Whats in it for you: 20% employee discount dining card valid at participating Recipe brands An energetic and dynamic team Competitive wages Growth and development opportunities within the restaurant Career advancement opportunities with a company that owns some of Canadas most iconic restaurant brands And much more! Because at Olive Garden, Were All Family Here! Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone. Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [email protected] #J-18808-Ljbffr