Job Title

Join as Director of Service Operations, focusing on customer trust and operational excellence. Lead a skilled team in a full-time role at Fort McKay, fostering a culture of safety and improvement. In this strategic role, you will oversee branch operations with a significant focus on safety leadership and financial performance. Your efforts will shape a high-performing culture while developing employees skills and building long-term customer relationships. You will actively drive service excellence and manage operational priorities aligned with customer expectations. Key Responsibilities: Champion a robust safety culture and practices Direct financial management and operational reporting Implement service excellence processes across the branch Strengthen relationships with team members and union Resolve customer issues and warranty variances Requirements: 8-10 years of leadership in service environments Strong operational and financial management skills Ability to coach and develop team members Proficient in strategic planning and analysis Thorough knowledge of service and parts operations Make a meaningful impact on service operations and shift the culture towards excellence and safety. #J-18808-Ljbffr