Job Title

Job description: Position Title: Client Experience Representative (permanent, full time) Location: Brampton Head Office (7975 Heritage Rd, Brampton, ON L6Y 5X5) At TG Appliance Group., were committed to delivering industry-leading appliance solutions with a focus on customer satisfaction and service excellence. Were currently looking for a Client Experience Representative to join our Client Experience & Support Team. Job Duties - Deliver superior customer service via phone, email, and chat - Research and resolve customer issues, liaising with other departments when necessary - Schedule deliveries, installations, and service calls with accuracy and within timelines. - Create and update tickets in HubSpot, taking first action on all customer challenges and transportation refusals - Assist customers with compensation options (e.g., damage allowance, gift certificates) when appropriate - Locate and review original orders, quotes, and packing slips to resolve discrepancies - Manage inboxes and forms within HubSpot Requirements - Secondary School Diploma required - Minimum 2 years of customer service experience (appliance industry is an asset) - Strong customer service and troubleshooting skills - Positive, friendly, and professional demeanor - Ability to manage frequent interruptions and short deadlines - Excellent verbal and written communication skills - Tech-savvy and comfortable using CRM systems (HubSpot), AI-driven tools, MS Office, and emerging technologies Physical Demands: - Able to move with ease throughout; sitting, standing, walking intervals. - Able to sit at a computer work station/ desk for minimum 3 hours intervals. Pay: $40,000.00 - $43,000.00 per year TG Appliance Group is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department.