Job Title

Permacon is a North American leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon operates 8 plants and employs over 300 employees on their different sites in Quebec and Ontario and is part of the CRH Group. Job Summary We are currently looking for a Customer Experience Manager based at the Milton Office and covering Ontarios Southwestern region. Job Responsibilities Reporting to the VicePresident, Sales, the Customer Experience Manager will be primarily responsible for leading the Customer Experience team to ensure Customer Satisfaction with proper development, implementation and execution of Sales policies and procedures. More specifically, he or she will directly supervise 3 Customers Experience Coordinators and a total of about 10 team members including Dispatchers and Customers Experience Representatives located in Milton, Bolton, Cambridge and Woodstock. The Manager is responsible to staff, coach, develop and train his team to deliver superior service in the areas of order taking; logistics and transportation; contract management; inventory control; price, contact and customer information and databases. Finally, the manager will ensure constructive relationship with the sales, production and planning teams. Job Requirements - College diploma in business administration or equivalent experience - A minimum of 5 years of Customer Service experience and 3 years in a supervisory role - Strong knowledge of bestinclass practices in the logistic and customer service fields - Excellent leadership, teamwork and people skills - Superior problem solving and decisions making capabilities - Analytical mind - Initiative and autonomy - Good knowledge of Microsoft Office and computers - English spoken and written - The annual salary is 72 000 $ to 89 000 $ - Employee life insurance - Short Term and LongTerm Disability - Medical, dental and vision care plan paid by the Company - Vacation time - Retirement saving plan with employer contribution, up to 5% of annual salary - Access to an Employee and Family Assistance Program (EFAP) - Significant discounts for company products - Opportunity to build a career and progress in the company. At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation. Permacon does not directly use artificial intelligence to screen, assess or select applicants. #J-18808-Ljbffr