Job Title

Customer Success Manager - SMB page is loaded## Customer Success Manager - SMBlocations: Waterloo, ON, CANtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26/_212At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the **Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60** lists, and we recently took home the **2024 CRN Products of the Year** award. Were proud to be named a **Leader** in the **IDC MarketScape** for Worldwide Managed Detection and Response Services and earning a **Customers' Choice** distinction from **Gartner Peer Insights**. Our **Aurora Platform** also received **CRNs Products of the Year** award in the inaugural **Security Operations Platform** category. Join a company thats not only leading, but also shaping, the future of security operations.Our mission is simple: End Cyber Risk. Were looking for a customer success manager based out of our KW office to be part of making this happen.The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth. This role has the requirement of being onsite in our office in Kitchener four days a week.**Responsibilities:*** Managing a set of SMB customers who are utilizing Arctic Wolfs CyberSOC solution* Achieving renewal and expansion targets through consultative selling techniques* Listening to customers and providing feedback to the business* Ensuring customer satisfaction and delivery of quarterly account reviews* Identifying opportunities to upsell to existing customers by positioning additional service offerings.* Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion.* Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.* Creating and managing automated processes to effectively forecast and communicate at-risk customers.* Working in a highly trusting and transparent team environment**Required Skills and Experience:*** 2+ years of demonstrated success in a sales role, preferably in a technology organization.* The ability to be flexible and work in a rapidly changing environment is required* Bachelors degree, or combination of education and relevant experience* Aptitude for technology, knowledge of spreadsheet and Salesforce utilization* Fanatical devotion to customer service, business quality, and data security* The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.* Excellent organizational skills and written/oral communication skills**About Arctic Wolf**:Our ValuesArctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity .We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.All wolves receive compelling compensation and benefits packages, including:* Equity for all employees* Flexible time off and paid volunteer days* RRSP match* Training and career development programs* Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services* Robust Employee Assistance Program (EAP) with mental health services* Fertility support and paid parental leaveArctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].**Security Requirements:*** Conducts duties and responsibilities in accordance with AWNs Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).* Background checks are required for this position.* This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (EAR). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.Arctic Wolf is focused on building a workforce that is diverse and inclusive. If youre excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1-888-272-8429 and asking to speak to Recruiting, or by emailing [email protected]. #J-18808-Ljbffr