Job Title

Role: Director, Operations & Performance FTE: 1.0 FTE (Full-Time Perm) Hourly Rate: $60.82 $63.32 Reports to: Chief Executive Officer About Us: The Guelph Family Health Team is a not-for-profit, interdisciplinary primary care organization providing comprehensive, team-based care to the community of Guelph and surrounding areas. Our team works collaboratively to improve patient access, health outcomes, and system sustainability through innovative and integrated primary care services. Position Summary: Reporting to the Chief Executive Officer, the Director, Operations & Performance provides strategic and operational leadership to ensure the efficient and effective delivery of team-based primary care services. This role aligns operational activities with organizational priorities through monitoring key performance indicators (KPIs), overseeing day-to-day operations, and optimizing clinical and administrative resources. The Director provides leadership to the management team and ensures services are delivered in accordance with patient safety, privacy, and quality standards. The Director also serves as the organizations Privacy Officer, providing leadership and oversight of information technology systems, cybersecurity, and digital health tools while ensuring compliance with applicable legislation, including the Personal Health Information Protection Act (PHIPA). Key Responsibilities : Leadership & Human Resources: - Lead and support the management team in the delivery of high-quality, team-based primary care - Provide coaching, performance management, and professional development for managers - Coordinate management meetings, project planning, and organizational reporting - Lead recruitment and onboarding of new team members - Foster a culture of collaboration, learning, quality improvement, and sustainability - Model leadership aligned with the LEADS in a Caring Environment framework Operations: - Implement operational strategies aligned with the organizational strategic plan - Oversee daily operations of clinical and administrative services - Serve as Privacy Officer and ensure compliance with privacy legislation and internal policies - Provide oversight of information technology systems, cybersecurity, and digital health tools - Manage corporate contracts related to facilities, administrative services, IT support, procurement, insurance, and employee benefits - Coordinate planning and reporting requirements with Ontario Health, including the Annual Operating Plan - Support infrastructure planning and capital improvement initiatives - Promote effective communication and change management across the organization Performance & Quality: - Collaborate with leadership to develop and monitor organizational KPIs aligned with primary care priorities - Use system performance data and trends to support continuous improvement in care and operations - Ensure compliance with quality and patient safety requirements - Prepare organizational performance reports Qualifications: - Masters degree in Health Administration, Business Administration, or equivalent experience - Undergraduate degree in a health profession, health sciences, or health administration - Minimum 5 years of management experience with progressive leadership responsibilities - Minimum 5 years of clinical experience - Demonstrated expertise in operations, performance management, risk management, finance, and human resources - Strong problem-solving, negotiation, and conflict resolution skills - Proficiency with Microsoft Office applications - Experience with digital health technologies, information systems, and business planning considered an asset - Experience in the not-for-profit or community healthcare sector considered an asset - Familiarity with the Canadian College of Health Leaders leadership competencies and Accreditation Canada standards considered an asset The Guelph Family Health Team offers a competitive compensation package including salary, comprehensive benefits, pension participation, and professional development opportunities. Salary range will be commensurate with experience and leadership background. Equity, Diversity & Inclusion: The Guelph Family Health Team is committed to building a diverse and inclusive workplace that reflects the community we serve. We encourage applications from individuals of all backgrounds and lived experiences and will provide accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Join Our Team: This is an opportunity to contribute to the future of team-based primary care in Guelph, working alongside a collaborative leadership team dedicated to improving health outcomes and strengthening community-based care. Guelph FHT is committed to diversity, equity, and inclusion and welcome all qualified applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process; Please advise Human Resources in advance if an accommodation is required. Interested applicants can email [email protected] with a cover letter and resume by March 27, 2026. We thank all applicants for their interest and will contact only the successful applicants for an interview. NOTE: We cannot respond to requests or direction regarding your health or personal information. Contact your Doctor's office directly. #J-18808-Ljbffr