Job Title: IT Operations Support Analyst Job ID: 2024-13064 Job Location: Toronto, ON (Onsite 5 days a week) Job Travel Location(s): # Positions: 1 Employment Type: W2 Duration:Long Term # of Layers:0 Work Eligibility:All Work Authorizations are Permitted No Visa Transfers Key Technology: Job Responsibilities: - Collaborate: Interface effectively with other support teams and vendors to ensure seamless communication and coordination. This includes working closely with crossfunctional teams to resolve issues and implement solutions efficiently. - System Coordination: Coordinate and support system changes, user builds, and desk moves. This involves planning and executing hardware and software installations, ensuring minimal disruption to operations, and maintaining uptodate documentation of system configurations. - Incident and Problem Management: Manage incident and problem reporting processes. This includes promptly logging issues, diagnosing problems, and escalating them as needed to ensure timely resolutions. You will be responsible for tracking the status of incidents and providing updates to stakeholders. - Dynamic Work Environment: Thrive in a fastpaced, highpressure environment where priorities may shift quickly. Youll fit right in! Skills and Experience Required: Required: - Experience: Minimum of 5 years in the financial services industry, specifically supporting desktops on the trading floor. - Technical Skills: - 5+ years of handson experience with Windows, Linux, and Mac OS environments. - Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years. - 5+ years of experience supporting Android and iOS devices - Availability: Must be willing to work overtime when required Desired: - Certifications such as: Azure, MCSE, MCSD, Microsoft Certified Product Specialist, CompTIA A+, ITIL. #J-18808-Ljbffr
Job Title
IT Operations Support Analyst