Job Title

Billing & Implementation Specialist Full Time Nova Scotia (Remote) Event Temple is a highgrowth technology company based in Vancouver, BC. We are the worlds leading Hotel Sales and Catering software, weve been voted #1 in the Hotel Tech Awards 6 years in a row and were growing rapidly. We help make travel and events happen. At Event Temple we believe in helping people of great character thrive and we are on a mission to create the future of sales and catering and be the most respected and innovative solution for hotels around the world. About the role We are looking for a Billing & Implementation Specialist to join our Customer Success team. In this role, you will be responsible for all aspects of subscription management including billing of renewals, collection, churn processing etc. You will also be responsible for data migration for new customers, and getting them set up on our system with an integration when needed. The successful candidate is a techsavvy specialist who enjoys working with customers, will lead these responsibilities and provide all necessary reporting relating to their role. Location: The candidate must be based in Canada (remote friendly). A Day In The Life As an Implementation And Billing Specialist, your day is dynamic and full of variety, where youll play a pivotal role in getting new customers up and running smoothly on our system. Youll regularly liaise with the Customer Success representative in charge of customer onboarding and be a key point of contact for said customer, ensuring seamless data migration and flawless account creation. Your day will involve everything from extracting and analyzing data using AI Tools, to defining project parameters and executing seamless imports into the system. Youll also set up new accounts, create document templates and other relevant material, and set up API/integrations with precision. Youll collaborate with customers to build custom fields, menus, and other configurations to ensure their experience is perfectly tailored. With each step, youll make an impact on the customer journey, ensuring everything runs smoothly and efficiently from start to finish. Every day offers a chance to contribute directly to a customer's success and help them unlock the full potential of our platform. You will also manage billing aspects of the subscriptions, including invoicing and processing renewals, handling collections, downgrades, cancellations and outstanding payments. What you will own: Technical Implementation - Lead data migration for new customers extract, analyze, clean, and import customer data with precision. - Use AIassisted tools and internal processes to define project scope and execute imports accurately. - Configure API integrations between Event Temple and PMS or other hotel technology platforms. - Set up new customer accounts and user access with accuracy. - Build custom fields, menus, and account configurations as specified per customer. - Liaise with the assigned CSM throughout the implementation you own the technical pieces, they own the relationship. - Troubleshoot and resolve any data or integration issues before and after golive. - Create and maintain implementation documentation data specs, integration guides, process notes. - Provide Reports on Import Scopes, timelines and challenges. Billing & Collections - Own the full subscription billing lifecycle renewals, invoicing, upgrades, downgrades, cancellations, and churn processing. - Manage collections for overdue accounts and drive reduction of delinquent churn. - Conduct monthly billing audits to ensure accuracy across all active accounts. - Track and report on AR aging, collections rate, and delinquent churn with full ownership of this reporting. - Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies. Qualifications - Previous experience in a customerfacing role, particularly in B2B SaaS implementations or billing (minimum two years of experience). - Familiarity with CRM platforms (HubSpot preferred) and how billing and CS workflows intersect. - Experience with data migration tools and techniques. - Handson experience with Stripe for subscription billing and collections - Ability to identify process inefficiencies and suggest improvements. - Excellent verbal and written communication skills, with the ability to explain technical concepts to nontechnical stakeholders. - Strong customer service and relationshipbuilding skills, with a focus on delivering a positive client experience. - Ability to work well both independently and as part of a team. - Strong organizational skills with the ability to manage multiple projects and deadlines. - A keen eye for detail to ensure accuracy in data migration, account setups, and documentation. - Ability to quickly learn and adapt to new tools, technologies, and processes in a fastpaced environment. - Passion for data and for helping customers succeed and ensuring a smooth onboarding experience. Nice to have - Experience configuring API integrations between SaaS platforms. - Background in hotel sales & catering systems. What type of person joins Event Temple? - Youre a person who is selfmotivated, resilient, and quick to adapt to new obstacles. - Youre looking for an alternative to the corporate abyss. - You want a place where your ideas matter and impact significantly. - You value freedom, and you want to play on a winning team with others who feel the same way. - You want to help build a future where there are more events, travel, and experiences, not less. - Its this longterm, bigger picture that makes you feel both inspired and engaged. Benefits - Friendly coworkers - Work From Home/Remote - Health and dental benefits - Casual dress code (obv.) - Competitive compensation - Building a company and being a part of a success story. Next steps The eligible applicants will be contacted. - 20 minute prescreen - 1 hour tactical interview - 1 hour culture interview - 3 successful reference checks To Apply Please click this link We don't offer relocation support for this job posting. #J-18808-Ljbffr