Job Title

Senior Business Analyst- Business Digital Transformation Location: Toronto, ON; Edmonton, AB; Ottawa, ON; Toronto, ON, M5J 2V5; Calgary, AB; Victoria, BC; Vancouver, BC; Montreal, QC; Quebec, QC. Jobs by Category: Operations Job Function: Engineering & Development Status: Full Time Schedule: Regular Description Our Team and What Well Accomplish Together At TELUS, we foster a culture of collaboration, creativity, and innovation. As a Senior Business Analyst, Enterprise and Public Business, Digital Transformation, you will strengthen our team and deliver on our business priorities. Imagine working in a place where your ideas are valued, your expertise is recognized, and your contributions make a real difference. Together, we will revolutionize the way we deliver services, exceed customer expectations, and create best practices and transformational projects. What Youll Do In this fully remote role, you will be at the forefront of driving change and innovation. Youll work closely with Product Owners, project team members, and stakeholders to assess intake requests and understand the scope and vision of our ServiceNow, SFDC, and New Service Introduction Roadmap projects. As a senior business analyst, you will lead the implementation of cuttingedge technologies that will revolutionize the way we deliver services and exceed customer expectations. As a key driver of change, you will have the opportunity to shape the future of our organization, optimize workflows, and maximize the potential of TELUS servicemanagement platforms and tools. You will help stakeholders navigate the change journey and adapt their processes to align with future states. You will: - Develop Level 3 process maps for the future mode of operation and help stakeholders adapt their current processes. - Build trust with stakeholders by demonstrating your strong knowledge of project processes, operational applications, and the TBS value chain. - Provide input on Project Visions, Charters, and Epics, ensuring quality requirements within project scope. - Lead and facilitate meetings and working sessions with crossfunctional stakeholders to ensure alignment and progress and achieve desired outcomes. - Help stakeholders navigate and clearly communicate change impacts, demonstrating the future state during process workshops. - Plan and facilitate testing, communicate results, track defects, and ensure defect resolutions are acceptable to stakeholders and the project team. - Obtain signoffs from stakeholders for activities such as process mapping and UAT. - Provide postlaunch stability support to ensure smooth transitions. - Provide regular status updates to leaders and project managers, highlighting risks and mitigation plans. Qualifications Your proven history of quality project delivery and ability to complete complex tasks on large projects will set you apart. With expert organizational, planning, and timemanagement skills, you will manage multiple concurrent projects effectively. Continuous learning and development across multiple domains will be part of your journey, as you stay updated with industry best practices, technology trends, and customer experience opportunities. We are looking for someone with: - Strong organizational skills and leadership qualities. - Highly driven, proactive, and a creative thinker to initiate and lead projects and initiatives. - A selfstarter with strong communication skills. - Knowledge of Waterfall, Agile (SAFe), Project Development Lifecycle, and DevOps. - Experience with tools such as JIRA or ServiceNow, Kanban, and Scrum. - Proficiency with Google Suite and Microsoft Applications. - Understanding of the TELUS organization and how changes may impact your project. - Strong systems knowledge to support the TBS value chain. - Intermediate knowledge of English is required because you will most of the time interact in English with external parties. GreattoHaves - Postsecondary diploma or certification. - Business Analysis certification/courses. - ServiceNow certifications such as Business Process Analyst. - 57 years of experience in an analytical role. - Certification in ITIL, Lean Six Sigma. - Broad knowledge of business telecommunications and organizational management. Join us and be a key driver of change in optimizing workflows and maximizing the potential of our servicemanagement platforms and tools. Your journey at TELUS will be one of growth, collaboration, and making a real impact. We look forward to welcoming you to our team! Salary Range: $70,000$130,000 Performance Bonus or Sales Incentive Plan: 12% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as: - Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family. - Flexibility to work inoffice, virtually or a combination of both. - Generous companymatched pension and share purchase programs. - Opportunity to give back to communities in which we work, live and serve. - Career growth and learning & development opportunities to develop your skills. - And more. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Were committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, youre helping us make the future friendly. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr