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Job Title: Senior Resolution Specialist Job Requisition ID: 82397 Ministry: Public Safety and Emergency Services Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Temporary up to 18 months Scope: Open Competition Closing Date: May 6, 2026 Classification: Program Services 4 Salary: $3,148.20 to $4,126.82 biweekly ($82,168 to $107,710 annually) The Ministry of Public Safety and Emergency Services helps ensure that all Albertans can live in safe and resilient communities. Working alongside its partners in law enforcement, family justice, health, the judiciary, criminal justice system and other stakeholders, the ministry has direct or shared responsibility in many elements of the justice system in Alberta. The Police Review Commission (PRC) is responsible for overseeing the police complaints process for all police services in Alberta and will have approximately 150 staff. The PRC will be at the forefront of leading and supporting police services through a significant change in process and philosophy. Role Responsibilities As the Senior Resolution Specialist for the Police Review Commission (PRC), you will take a lead role in managing complex complaints and facilitating Alternative Dispute Resolution (ADR) processes such as mediation, healing circles, and facilitated discussions. Key areas that will make you successful in this role: - Complaint Assessment: Review complex files, review jurisdiction, analyze patterns, and recommend resolution strategies. - Resolution Leadership: Facilitate ADR processes such as mediation and healing circles, leading the most sensitive or high-risk cases. - Service Excellence: Apply advanced traumainformed and culturally sensitive practices to address conflict and support fair outcomes. - Collaboration: Partner with investigators, legal counsel, and case coordinators to resolve files efficiently and transparently. - Reporting & Recommendations: Prepare resolution reports and recommend next steps to decisionmaking committees or management. In this role, you will be instrumental in advancing PRCs mandate to deliver accessible, responsive, and restorative complaint resolution. Your work will help shape a new philosophy in police oversight and contribute to meaningful changes across Albertas policing landscape. Competencies - Systems Thinking: Integrates broad perspectives, considers longterm impacts, and applies legislative and policy context to complex complaint resolution. - Creative Problem Solving: Develops tailored ADR strategies and generates innovative solutions for high-risk or sensitive files. - Agility: Adjusts strategies in rapidly changing environments, manages competing priorities, and remains composed under significant pressure. - Drive for Results: Leads resolution processes to meet legislated timelines and advance the PRCs mandate of transparency, fairness, and accountability. - Develop Self and Others: Provides coaching, mentorship and knowledgesharing to build ADR capacity within the resolution team. Qualifications Education and Experience: Undergraduate degree in Criminology, Law and Society, Police Studies, Sociology, or other related fields, supplemented by four (4) years related experience using Alternative Dispute Resolution (ADR) methods or conflict resolution strategies. Directly related education or experience will be considered on the basis of: - 1 year of education for 1 year of experience; - 1 year of experience for 1 year of education. Assets: - Experience working with, or knowledge of, law enforcement or policing agencies; - Experience working directly with members of the public using traumainformed and/or culturally responsive practices; - Knowledge of the Police Act and regulations, policing policies and procedures, and relevant provincial and federal legislation, including an understanding of police duties and responsibilities; - Experience providing coaching, mentorship and knowledgesharing. Technical Competencies: - Foundational experience in alternative dispute resolution methods; - Some experience navigating emotionally charged situations to guide parties toward voluntary resolutions; - Demonstrated ability to support and communicate effectively, including with individuals experiencing mental illness, cognitive or physical impairments, and those in personal crisis; - Strong written communication skills to write comprehensive reports, coordinate investigative briefings with the ability to tailor content to different audiences; - Ability to work under pressure and manage competing priorities in a fastpaced environment while maintaining high attention to detail. Other Requirements: - Must be able to pass and maintain a fingerprintbased criminal records check, and other clearances required to access police databases; - Class 5 drivers license and clear drivers abstract; travel within Alberta required. Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to the Alberta Public Service Minimum Recruitment Standards. Office Location: Edmonton, Alberta Working Hours: Monday to Friday, 8:15 A.M. to 4:30 P.M., full time in person. To contact inquiries regarding this posting, please email Alysha Hendriksen at [email protected]. #J-18808-Ljbffr