Job Title

PointClickCare is a private, founderled healthtech company delivering a platform that serves over 30,000 provider organizations in longterm and postacute care. Remote / Hybrid Details For Remote roles: the position requires remote work with occasional inoffice events at the Mississauga and/or Salt Lake City office, including onboarding, team events, and semiannual/annual meetings. For Hybrid roles: the candidate must live within commuting distance of the specified office, with weekly/biweekly/monthly inoffice events required. Position Summary The Software Implementation Consultant will act as the principal liaison with customers to implement best practices, optimise workflows, and drive business outcomes in longterm and postacute care settings. The role involves leading business discovery, configuration, data quality, training, and change management, with up to 30% travel to customer sites. Key Responsibilities Lead project as the principal implementation liaison, documenting customer requirements and translating technical specifications into configuration and business processes. Conduct detailed business discovery, develop recommendations, and define delivery approach to drive outcomes. Translate technical requirements into system configuration. Ensure data quality, integrity, and security across customer databases. Validate the implementation plan, manage stakeholder communication, and troubleshoot configuration issues. Maintain training databases with new product releases and best practices. Suggest configuration improvements to enhance efficiency and outcomes. Build and maintain stakeholder relationships with excellent communication and collaboration. Proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays for exceptional customer experience. Lead, influence, advise, and support customer changemanagement strategies, including user readiness and acceptance plans. Test, pilot, and document new professional services offerings. Develop and maintain product expertise across multiple offerings. Travel to customer sites to lead and present meetings when required. Required Experience Postsecondary education in business or technology (preferred). Excellent communication, organisational, and collaboration skills. At least 24+ years in a software implementation or consulting role, with experience configuring or implementing a software solution, database testing, and enduser support. Strong analytical and problemsolving skills. Attention to detail and quality validation process adherence. Consulting experience within a software organisation performing workflow analysis and recommending operational improvements. Ability to manage multiple projects simultaneously, balancing milestones and objectives efficiently and on time. Accountability for project delivery and a proactive, resultsoriented, cando attitude. Healthcare market experience (preferred). Benefits & Compensation Canadian base salary range: $80,000 $89,000 + bonus + benefits. Benefits include: Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition and more Equal Employment Opportunity PointClickCare is an equalopportunity employer. We do not discriminate on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. We welcome and encourage applications from people with disabilities and provide accommodations upon request. PointClickCare uses AI tools to assist with candidate screening but makes final hiring decisions based on human judgment. All data is processed in accordance with Levers privacy policy and PointClickCares policies. #J-18808-Ljbffr