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Job Title


Solution Engineer, Amazon Connect Remote - Canada (Alberta, British Columbia, On


Company : NeuraFlash LLC


Location : Calgary, Alberta


Created : 2026-05-01


Job Type : Full Time


Job Description

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutionsintegrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and moreto revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cuttingedge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Postlaunch, weve earned the distinction of being Salesforces #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AIpowered transformation. Here, youll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether youre developing advanced AIpowered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If youre ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. NeuraFlash, Part of Accenture is growing and hiring a Solution Engineer! As a member of our Solution Engineering team, youll be heavily involved in the presales process for a variety of cuttingedge technology projects primarily with Amazon Connect, and more! Working closely with and reporting to our VP of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash, Part of Accenture services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects. As a Solution Engineer, youll contribute to our product development efforts and Einstein Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a bestinclass presales process to provide high growth and penetration into key accounts in the Salesforce ecosystem. YOULL HAVE THE OPPORTUNITY TO: Demonstrate Amazon, Salesforce, and NeuraFlash, Part of Accenture''s products/assets to customers Lead discovery sessions, presentations, and workshops with prospects and customers Gather requirements for largescale Amazon Connect and transformation projects Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash, Part of Accenture as a Consulting Partner Create and modify Proposals SOWs and create responses to RFPs working alongside the NeuraFlash, Part of Accenture delivery team Help maintain and update lead management, pipeline & forecasting in Salesforce Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs Collaborate closely with delivery on project scope & estimates and execute our presales process to the highest degree Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products Continuously ensure the highest possible level of customer experience Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash, Part of Accentures Amazon Connect and AI teams REQUIRED QUALIFICATIONS: 2 3 years experience selling CRM solutions/services preferably within Amazon Connect 2 3 years in customer facing role, preference for PreSales/Solution Engineering experience B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience PREFERRED SKILLS: 2 3 years in a consulting role Expert understanding of contact center telephony solutions Solid understanding of the Salesforce Service cloud platform & architecture A keen interest in learning rapidly in the AI Space Attention towards detail with great communication skills Team player Passion to succeed and drive the company forward Whats it like to be a part of NeuraFlash, Part of Accenture? Remote & InPerson: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or youre one of over half of our NeuraFlash, Part of Accenture Family who work remotely, were focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and dont mind a little jetsetting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the inlaws from the airport? We know that a perfect 95 isnt possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done. Collaboration: You have a voice here! If you work with a team of smart people like we do, its a nobrainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we dont take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we dont forget to slow down and celebrate the big things and the small things together. #J-18808-Ljbffr