Job Title

Salary $47,520 - $62,000 Location Candidates must be able to work in Mississauga and Oakville Job Title Production Manager Overview As one of the largest forprofit thrift operators in the United States, Canada and Australia for valuepriced preowned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gentlyused, oneofakind items donated by the community to local nonprofit organizations, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves while providing partners with valuable funding for their communitybased programs and services. We call ourselves Thrift Proud because the millions of loyal customers who visit our 300+ stores and the more than 22,000 team members make this possible. What you can expect The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. To work in a purposedriven company with a business model that people love for its impact on both the planet and local communities. An investment in the career path interests of our people. With aggressive store expansion plans, we recognize the importance of continued growth and development of our team members. Benefits Comprehensive extended health care plans for fulltime team members. CompanyPaid Life and AD&D Insurance. A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision. Paid time off for leisure or other hobbies. A range of mental health services to assist you in managing daily life. Responsibilities Responsible for the overall management and direction of the production process, along with leadership of the team, in accordance with all policies, procedures, regulations and laws. The Production Manager has direct responsibility for specific departments spanning both the production room and the sales floor. Ensure the store puts out the right items at the right price and at the right time through accurate pricing, shopable racks, full merchandise utilization, seasonal backstock, efficient workflow and productive work pace. The supervision takes the form of quality control checking and sidebyside involvement in the work to observe, assess, coach, counsel performance and set the pace of work. Store Performance Ensure store performance meets financial targets and key metrics based on the annual and quarterly operating plan(s). Continually monitor and set the pace of work. Understand company objectives, local market potential and analyze and act on key metrics, observation and information. Inspect sales floor for shopability and ensure a positive customer/donor experience at all points of interaction. Prioritize and direct team member activity. Leadership and Development Lead, direct and supervise the work of supervisors and production team members. Plan staffing needs and coordinate recruitment, selection and training. Regularly observe, assess, interact, coach and counsel supervisors and team members. Identify and develop highpotential supervisors and team members through onthejob, guided work. Maintain a respectful, valuesdriven workplace. Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies and procedures. Provide recognition and candid feedback. Fulfill manageronduty responsibilities and oversee the entire store as acting manager incharge when assigned. Customer/Donor Service Receive and respond to customer/donor questions, requests and complaints. Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer/donor service expectations to team members. Actively engage with the customer/donor by seeking firsthand feedback to make improvements to all aspects of the shopping and donor experience. Implement the setup of sales and marketing promotions & programs when required. Assist donors per company standards. Consistent Production Manage item putout condition & volume, production margin, spread of putout prices and seasonal backstock. Ensure all sellable items are available to the customer. Plan, schedule, assign and direct the work of the team, making adjustments as needed, to achieve sales, service, production, labor efficiency and profit objectives. Manage production workflow efficiencies, standards and organization. Oversee quality control checks throughout all production stages: during production, prior to rolling, on the floor and at recycle off the floor. Lead the morning maintenance program to ensure the sales floor is ready for business each morning; capture and leverage learnings. Partner with the Community Donation Manager/Retail Sales Manager to manage OSD flow and process. Ensure accuracy of daily stockonhand (SOH) and merchandise supply requirements. Ensure the recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/unsaleable items. Loss Prevention and Safety Protect company assets and information by ensuring their safe handling, security and integrity. Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place. Maintain a safe work environment through education, consistent followup, ensuring policies and procedures are in place and supporting the Joint Health and Safety Committee (JHSC). Oversee certification process for Big Joe, baler and LockOut/TagOut (LOTO). Acting as Store Manager In the absence of the Store Manager, oversee the store and team in accordance with all policies, procedures, regulations and laws. Implement and administer company programs, policies and procedures; make decisions and take reasonable action in the absence of the Store Manager; perform any other task, function or responsibility as instructed by the immediate supervisor or superior manager. Skills Excellent presentation skills. Ability to communicate well in both verbal and written forms. Ability to observe, assess and coach the work of others. Ability to apply commonsense understanding to carry out instructions furnished in written and/or verbal form. Ability to reason, make decisions and use independent judgment in various situations. Proficient in all Microsoft Office applications. Minimum Requirements High School diploma; postsecondary degree/diploma preferred. Resultsdriven retail store management or industrial management experience. Strong mathematical and analytical skills. Physical Requirements Frequent lifting and carrying of products up to 50 lbs; occasional pushing and pulling of racks/carts weighing 50250 lbs. Frequent reaching in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team. Dexterity for complex handeye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection. Continuous standing, frequent walking, stooping, bending and twisting; occasional kneeling needed. Frequently required to read written & electronic documents and product labels. Continuous need to hear and verbally communicate to interact with and respond to management, team members and customers. Occasional exposure to hazardous machinery, solvents, radiation, dust and temperature fluctuations. Adjust work schedule to business needs, including nights, weekends and holidays. Safe navigation of work environment that may include large industrial machinery, heavy equipment, product, elevated and uneven surfaces, heights and moving forklifts. Frequent reaching to move/stack boxes of product and stock on display racks/shelves. Other Details FLSA: Exempt. Travel: Will periodically need to drive to meetings or other stores for business purposes. EEO Statement Value Village is committed to fair and accessible employment practices. Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by providing reasonable accommodations upon request and through consultation with applicants. Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards. #J-18808-Ljbffr