Job Title

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It''s a real commitment we live every day through our values (what we call the ATB ID). About Life at ATB is about more than work. In fact, were consistently recognized as one of Canadas top employers thanks to our highcare, highperformance culture, upheld by the three commitments we make to our team members: Impact in action: No matter where you are in the organization, youre empowered to make an impact in the lives of our clients and communities. Thrive together: We want youthe unique, authentic youto feel safe and celebrated at work. Were on a continuous journey to build the most flexible and inclusive programs. Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development. About The Role At ATB Financial, were more than just a bank. Were a team dedicated to making banking work for people. As a Client Service Representative , youll be the welcoming face of ATB, providing essential banking services in a friendly, approachable manner, and building meaningful relationships with our clients. Youll take the time to understand their financial needs, offer personalized solutions, and connect them with the right resources. Youll be a key part of a dynamic team, ensuring every client interaction is positive, efficient, and leaves them feeling valued. Additional Information This is a unionized role This is a fulltime opportunity at Sunridge Branch This role requires Wednesday evening & Saturday shifts on a rotating basis This role is based out of the Sunridge branch, but on occasion may be required to travel to neighbouring branches. Accountabilities Proactively engage with clients to understand their unique financial needs and goals, providing tailored solutions and guidance. Skillfully introduce and educate clients on our digital banking tools and platforms, empowering them to manage their finances with ease. Collaborate with internal teams to ensure seamless operations and resolve client issues efficiently. Adhere to best practices, policies, and regulations, accurately processing transactions and maintaining the security of branch assets. Actively participate in team meetings, share insights, and contribute to a positive work environment. Skills, Experience & Requirements Flexible and collaborative team player with a passion for helping others. Adaptable to change, with strong decisionmaking and problemsolving skills. Grade 12 graduate (postsecondary business courses an asset) and strong numerical aptitude. Proven customer service and/or sales experience. Familiarity with personal lending services and products is a plus. Preference given to candidates with previous banking experience. #J-18808-Ljbffr