Job Title

Case Manager Housing First , Scarborough (Full Time , Permanent ) The Role and Opportunity The Canadian Mental Health Association (CMHA) Toronto is seeking a dedicated Case Manager for the Housing First Intensive Case Management (HFICM) and Strengthening Communities in Scarborough (SCS) program based in Scarborough. This program serves individuals with complex mental health and addiction needs through a recovery-based and trauma-informed care approach. You will have an opportunity to join a dynamic interdisciplinary team dedicated to providing comprehensive support to individuals experiencing homelessness and/or at risk of homelessness at Toronto Community Housing sites in south Scarborough and individuals in the greater Scarborough area. Your goal will be to enhance the wellbeing and housing stability of clients, while improving access to health and social services across the broader system. Salary: $54,943 $60,203 Hours of Work: 35 per week Responsibilities Intensive Case Management Meet with clients 1-3 times per week to deliver the HFICM program. Provide services at various locations, including client homes, CMHA offices, community spaces (e.g., coffee shops, parks), and external agency or healthcare offices. Manage a caseload of approximately 12-16 clients for longterm care. Assess clients needs, such as housing, daily living skills, employment, and social resources. Collaborate with clients to develop shortterm goals for daily living and longterm recovery goals, while continuously monitoring their progress. Offer supportive counseling, health monitoring, symptom management, and liaise with community health services. Accompany clients to medical, social services, or legal appointments. Teach life skills, facilitate community integration, and connect clients with appropriate resources. Advocate on behalf of clients to access services and overcome barriers. Crisis Intervention Respond to crises, including mental health emergencies, substance use relapses, and housing crises, as needed. Conduct wellness checks and risk assessments to ensure client safety. Deescalate crises using techniques like NonViolent Crisis Intervention (NVCI) or Applied Suicide Intervention Skills Training (ASIST). Coordinate emergency supports, including calls to 911, transportation to emergency rooms, referrals to shelters, Safe Beds, crisis lines, or harm reduction services. Accompany clients to crisis support services when required and maintain communication with emergency responders. Housing Support Assist clients with housing searches for private market rental units using thirdparty housing platforms, adhering to housing and subsidy policies. Schedule and attend housing viewings with clients, advocating for them with property managers, especially against potential discrimination. Support the application process by helping clients gather necessary documentation and follow up on application decisions. Once a lease is accepted, assist clients with lease review, key collection, tenant insurance, utilities, and coordinating their move. Provide longterm housing support, including life skills development (e.g., cooking, cleaning, budgeting), addressing pest control issues, and coordinating extreme cleaning services when needed. Administrative Tasks Maintain accurate and uptodate health records, documenting all client interactions and relevant contacts. Complete monthly assessments of clients mental health status and semiannual Ontario Common Assessment of Needs (OCAN). Experience & Education Required Postsecondary degree/diploma in Social Services or a related field. Minimum 3 years of fulltime experience in direct service delivery to adults with psychiatric disabilities. Knowledge of Housing First Model of Practice, Recovery Principles, Trauma and Violence Informed Care, and the StrengthsBased Model. Experience working with diverse communities and familiarity with homeless outreach initiatives and the shelter system. Ability to work both independently and collaboratively within a multidisciplinary team. Strong communication, listening, and interpersonal skills. Demonstrated commitment to antiracism and a nonhomophobic approach in service delivery. A valid Ontario drivers license, access to a vehicle, and appropriate insurance. Benefits Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement Comprehensive Group Health Insurance Health, Dental, Vision, Paramedicals Shortterm and Longterm Disability programs and life insurance to protect your income upon illness or injury Worklife balance and flexibility to ensure you have time for the things that matter to you Annual Professional Development Funding for career learning and advancement Work with likeminded, passionate individuals and make an impact on mental health service delivery Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference CMHA Toronto is an equityinformed employer committed to fostering an inclusive and equitable workplace. We encourage applications from equitydeserving candidates, including Black, Indigenous and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation. To be eligible for this role candidates will be required to adhere to our COVID19 policy and provide proof of vaccination. We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process. #J-18808-Ljbffr