Job Title

Provide leadership and oversight for Front Office, Guest Services, and Housekeeping operations Maintain a strong presence within the operation, supporting the team during peak periods and ensuring service standards are consistently executed Conduct regular room inspections and ensure readiness standards are met at all times Support arrivals, departures, and service recovery initiatives to enhance the guest experience Monitor labour productivity and scheduling to align with operational demand Participate in Manager-on-Duty rotations and support cross-departmental operations when required Pre-Opening Responsibilities Support recruitment, onboarding, and training of the Rooms Division team Assist in developing operational systems, workflows, and service standards Help establish service rituals and team culture that reflect an elevated guest experience Work collaboratively with leadership to ensure readiness ahead of opening Guest Experience & Team Development Champion a culture of service excellence and accountability Provide ongoing coaching and leadership to team members Support performance management and engagement initiatives Foster a collaborative, professional environment focused on delivering exceptional guest experiences Requirements The ideal candidate will bring: 3+ years of leadership experience within Front Office, Rooms Division, or Housekeeping OR 5+ years of progressive Guest Services experience within a hotel environment Previous exposure to both Front Office and Housekeeping operations strongly preferred Housekeeping background or supervisory experience within housekeeping is considered a strong asset Hands-on leadership style with comfort supporting daily operations, inspecting rooms, and assisting during peak service periods Experience working within boutique, lifestyle, luxury, or full-service hotel environments is considered beneficial Pre-opening experience considered an asset Familiarity with hotel property management systems such as Lightspeed, Opera, or similar platforms is considered beneficial Strong organizational and time-management skills Excellent communication and coaching abilities A polished, professional presence suited to an elevated guest environment Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays A strong desire to grow professionally and contribute to the successful launch of a new hotel operation Corporate Culture This opportunity offers the chance to join a collaborative and entrepreneurial leadership team during the exciting launch phase of a boutique hotel. Leaders are encouraged to take ownership, contribute ideas, and play an active role in shaping both team culture and the guest experience. Opportunity to participate in the opening of a new boutique hotel Exposure to branded hotel standards within a lifestyle-driven environment Competitive compensation with bonus potential Health and wellness benefits RRSP matching program Travel and hotel discount programs Supportive leadership team focused on mentorship and development Opportunity for long-term career growth within a branded hospitality environment #J-18808-Ljbffr