Job Title

Overview Provides administrative support and frontline customer service for the Building Division. Acts as a liaison between the public and Municipal Building Officials (MBO) and provides administrative and financial support to the Building and Planning Divisions. Note: This position requires the candidate to work 5 days a week in the Customer Service Centre. Responsibilities Communicates and responds to telephone, email and counter inquiries as main front line contact for department. Provides administrative support for the Building Division. Uses AMANDA system to research permit status for applicants and Building Division staff. Uses OnPoint System to research customer inquiries regarding property information. Collects payment for permits, damage deposits, rebates, development charges where applicable. Organizes division telephone and computer requests for staff changes. Updates department circulation lists, forms, and information contact manual on an ongoing basis. Restocks and maintains office and equipment supplies for Building and Planning Divisions. Orders supplies, stamps, flyers, pamphlets, and forms for division. Responsible for petty cash, collection of nonsufficient funds (NSF), running financial reports and daily deposits for Building and Planning Divisions. Collects fees, issues permits, schedules inspections, logs building and grading complaints, and processes the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) requests for property surveys. Records meeting minutes for the monthly Waterloo Region Homebuilders Liaison Committee. Provides backup support in all areas of department. Performs other related duties as assigned. Education Grade 12 diploma plus up to 1year postsecondary jobrelated courses. Experience Minimum 1 year of related experience in administrative support such as answering inquiries and processing payments. Skill Equivalency Grade 12 Diploma with a minimum of 2 years of related and relevant experience. 2year Diploma (or 2year Specialized PostSecondary Program) with a minimum of 6 months of related and relevant experience. Additional Requirements Knowledge, Skills, and Abilities High level of accuracy and welldeveloped keyboard skills. Highly proficient in the use of Microsoft Word, Excel, and PowerPoint. Proven excellent communication and customer service skills to handle a high volume of inquiries from the public, builders, consultants, councilors and other staff in a courteous and professional manner. Demonstrated organizational, administrative and job planning skills consistent with the requirements of the position and able to work independently and meet deadlines. Strong written and verbal communication skills. Ability to meet deadlines throughout the day while handling multiple disruptions while being located in an openconcept environment. Ability to support and project values compatible with the organization and participate as an effective team player. Reliable with a good attitude and employment record. #J-18808-Ljbffr