Job Title

Live Chat Specialist - 401 Dixie Hyundai Full Time | Mississauga, ON, CA 8 days ago | Requisition ID: 16774 Salary Range: $40,000.00 To $60,000.00 Annually Position: Live Chat Specialist Dealership: 401 Dixie Hyundai Location: Mississauga, ON Classification: Full Time, Immediate Hire, Onsite Salary: $40,000 - $60,000 Your area of focus: The Live Chat Specialist provides immediate, professional support for all digital inquiries with a primary focus on lead generation and highquality appointment setting. By maintaining rapid response times and accurate CRM data entry, this role ensures a seamless guest experience and maximizes sales opportunities. Success is driven by proactive communication, multitasking, and a commitment to hitting dealership volume targets. What drives your day to day? - Maintain immediate engagement with all inbound live chat inquiries, ensuring fast, professional, and effective communication at all times. - Qualify customers to ensure no opportunity is missed, by gathering accurate information and identifying sales opportunities for the Sales Team. - Set highquality appointments that align with Sales Team availability and dealership targets. - Create and maintain a highurgency, opportunityfocused approach where every chat is treated as a potential showroom visit. - Ensure all live chat conversations follow approved scripts, templates, and communication standards. - Accurately input and update all customer interactions, notes, and appointment details within the CRM. - Maintain clean, complete, and organized customer records to support effective followup by the Sales Team. - Monitor personal performance metrics including response time, lead conversion, and appointment set rate. - Consistently meet or exceed expectations for chat response time and engagement quality. - Support the Sales Department during downtime by actively working existing leads, making outbound calls, and booking appointments on behalf of team members. Identify missed or underworked opportunities within the CRM and take initiative to reengage those prospects. - Collaborate with Sales Consultants and Management to ensure seamless handoff of leads and appointments. - Adapt communication style to match customer needs while maintaining professionalism and brand standards. - Continuously improve product knowledge, communication skills, and digital engagement techniques. - Ensure all interactions are handled in a legal, ethical, and customerfirst manner. - Contribute to a team environment focused on accountability, performance, and continuous improvement. What are the must haves? - Some experience and familiarity with automotive sales processes is preferred for this role, for example: Experience explaining the dealership's specific sales or service processfrom how a tradein appraisal works to how to book a test drive. - The ability to manage 3 to 4 simultaneous conversations without losing the thread of each customer's specific needs. - Familiarity with CRM systems (like Reynolds & Reynolds or CDK) and chat software (like Gubagoo or LivePerson) preferred. - Ability to discuss lease vs. finance at a high level and explain that 'online price' may not include taxes, fees, or accessories. - Detail oriented and accurate note taking skills. - OMVIC certification and valid drivers license, in good standing. What are the expectations for success in this role? - Consistent achievement of targeted live chat conversion metrics, including Gubagoo RESQ performance standards. - High appointment set rates from live chat interactions, aligned with dealership expectations. - Strong appointment show rates driven by effective communication, confirmation, and followup practices. - Sustained high closing ratios on live chatgenerated opportunities. - Immediate and consistent response times to all inbound chats during working hours. - Active contribution to overall Sales Department performance through consistent lead support and appointment generation. - Continuous improvement in personal performance metrics, communication quality, and conversion effectiveness. - Ability to discuss lease vs. finance at a high level and explain that 'online price' may not include taxes, fees, or accessories. - Detail oriented and accurate note taking skills. The Perks: - Competitive Compensation and Benefits Package - Employee Vehicle Purchase & Service Plans - Employee and Family Assistance Programs - Professional development and the opportunity to grow your career We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. #J-18808-Ljbffr