Join Eastlink as an On-Site System Analyst in Halifax, Nova Scotia. This role focuses on optimizing customer care technology and enhancing operational efficiency across various communication platforms. As a System Analyst, you will contribute to the Customer Technology department by analyzing and managing contact center systems including IVR, ACD, and AI-powered tools. The ideal candidate brings experience in object-oriented programming and a passion for improving customer interactions while ensuring technology is optimized across all touchpoints. Key Responsibilities: Design interaction call flow maps for customer engagement Analyze AI tools for optimal customer support performance Collaborate with teams to troubleshoot contact center technology issues Monitor and maintain call recording and analytics systems Keep system documentation current and comprehensive Requirements: Diploma or undergraduate degree in IT/Computer Science 2 years of experience in application maintenance Understanding of contact center procedures is an asset Knowledge of AI programming is preferred Strong problem-solving skills and tech-savvy Enhance customer care through technology solutions as a System Analyst at Eastlink. #J-18808-Ljbffr
Job Title
On-Site System Analyst at Eastlink