Job Title

Job Description Les solutions logicielles et de BPS (ISB) de DXC pour le secteur de lassurance aident les assureurs du monde entier moderniser et oprer leurs activits cur grande chelle, en combinant une expertise approfondie du secteur, des plateformes logicielles prouves et des solutions innovantes bases sur lIA. Leader mondial des plateformes cur de mtier pour lassurance, ISB propose des solutions couvrant ladministration des polices, la gestion des sinistres, la facturation, lanalytique et lengagement digital, au service des marchs de lassurance Vie & Rente, Dommages & Accidents, ainsi que de lassurance spcialise. Vous contribuerez directement faonner le fonctionnement des principaux assureurs mondiaux en participant la transformation des systmes de gestion des polices, de souscription et de sinistres sur lesquels des millions de personnes sappuient chaque jour. Ce poste est moins li linformatique et plus spcifique lassurancevie. Cest loccasion idale de commencer votre carrire dans le secteur de lassurance! En tant que membre de lquipe Licences et contrats, vous vous concentrerez principalement sur la mise en place des contrats des conseillers, la maintenance de la base de donnes des agents, les transferts et le parrainage des licences. Vous serez galement responsable de fournir un niveau suprieur de service la clientle nos clients, distributeurs et conseillers sur une base quotidienne. DXC''s Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. Youll directly shape how the world''s leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. This role is less IT related and more Life insurance specific. It is the perfect opportunity to begin your career in the Insurance industry! As a member of the Licensing & Contracting team, you will be primarily focused on advisor contract setups, agent database maintenance, transfers and license sponsorship. You will also be accountable for providing a superior level of customer service to our clients, distributors and advisors on a daily basis. Vous Devrez Veiller ce que toutes les demandes daccueil et de maintenance des agents soient examines et traites avec prcision dans le respect des normes de service tablies Communiquer efficacement (par crit et oralement) avec tous les clients Maintenir des enregistrements prcis bass sur les normes et politiques de lentreprise dans le systme de flux de travail Documenter les problmes et rpondre aux demandes Produire un rapport hebdomadaire sur le flux de travail lintention de la direction du dpartement Assurer la liaison avec les autres dpartements de lentreprise Participer la recommandation damliorations du service Aider les membres de lquipe traiter les dossiers en souffrance Traiter toute autre tche ncessaire lquipe You Will Ensure all agent onboarding and maintenance requests are reviewed and processed accurately within established service standards Communicate (written and verbal) effectively with all customers Maintain accurate records based on company standards and policies within the workflow system Document issues and respond to requests Produce weekly workflow reports for department leadership Liaise with other departments within the company Recommend service improvements Assist team members with backlogs Process any other tasks as needed by the team Exigences obligatoires Diplme dtudes collgiales ou universitaires Bilingue anglais/franais (parl et crit) 2+ ans de connaissance approfondie de lindustrie de lassurance-vie et des canaux de distribution/conseils 2+ ans dexprience en service la clientle (ce nest pas un poste en centre dappels) Mandatory Requirements College diploma or university degree Bilingual English/French (spoken and written) 2+ years of strong knowledge of the life insurance industry and distribution/advisor channels 2+ years of customer service experience (this is not a call center position) Exigences supplmentaires Souci du dtail et de la prcision, capacit effectuer plusieurs tches la fois Excellentes comptences en organisation et gestion du temps Capacit travailler dans un environnement volume lev Excellentes aptitudes la communication verbale et crite Capacit travailler de manire autonome et en quipe Attitude positive, oriente vers le service la clientle et volont doffrir un service de qualit suprieure Bonne connaissance de la suite MS Office Additional Requirements Strong attention to detail and accuracy with ability to multitask Excellent organizational and time-management skills Ability to thrive in a high-volume environment Excellent verbal and written communication skills Ability to work independently and as part of a team Positive, customer service-oriented attitude with a commitment to superior service Good knowledge of MS Office product suite Environnement de travail Vous devez tre lgalement autoris travailler au Canada sans ncessiter de parrainage maintenant ou dans le futur Heures douverture : de 8 h 19 h (HNE), du lundi au vendredi Work Environment You must be legally eligible to work in Canada without requiring sponsorship now or in the future DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email AODA Canada Requests. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive. #J-18808-Ljbffr