Job Title

DHL Express is currently hiring a Gateway Operations Manager in Hamilton, ON. The Operations Manager provides operational management and support at the Gateway location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. They also ensure compliance with safety, security, regulatory, and company policies. Responsibilities Responsible for overall efficient and effective Gateway operations, including oversight of import, export, airside, line haul, and parcel sort processes. Ensures all material is moved efficiently through the facility, once cleared, and connected to last-mile delivery facilities. Ensures personal and team safe operating practices are in place and safety metrics are closely monitored. Develops operations plans and budgets based on goals and objectives. Manage employee/labour relations through appropriate application of Collective Agreement. Manage all local Human Resources issues in alignment with the Human Resources team. Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets. Ensures that facility employee feedback is actioned and followed up on by front-line supervisors. Must ensure compliance with import and export regulations, working closely with CBSA, Transport Canada (both air and ground compliance), and Airside compliance (FAA, IATA, Transport Canada, etc.). Manages and is responsible for hiring, coaching, training, and developing 5 or more front-line supervisors, who manage more than 100 front-line staff collectively. Coaches and mentors front-line supervisors to develop themselves and their team members. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes. Requirements Complete understanding and wide application of principles, theories, and concepts in function or business area. Good understanding of working collaboratively in a unionized work environment. Proven experience and success in leadership positions. Advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered. Knowledge of fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control. Typically requires BS/BA and 3 years experience in related field, including at least one year of supervisory experience. 57 years management experience in a medium to large service company, preferably transportation. University degree in appropriate discipline. Demonstrated experience implementing quality/process improvement initiatives. Professional certification required in some areas. #J-18808-Ljbffr