Job Title

Summary Responsible for organizing and delivering full-service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction. Duties & Responsibilities Lead by example and ensure Post Office staff demonstrate CORE Values. Interview and recommend candidates for hiring. Ensure Post Office cashiers comply with all Store Standards. Train employees in job functions and provide ongoing coaching and instructions. Assist with completing performance reviews of Post Office cashier staff in conjunction with the FSM. Customer Service Ensure exceptional customer service is provided beyond expectation. Ensure employees present proper image to the public in accordance with Uniform Policy. Loss Prevention Ensure all loss prevention systems and procedures are performed according to Standards. Ensure procedures regarding parcel checks are adhered to. Qualifications Planning, judgment and decision-making ability. Independent thinking and decision making when dealing with issues related to customer requests. Strong judgment to ask the right questions leading to appropriate solutions. Ability to act upon tasks and goals outlined by management. Experience Experience with retail and cash handling. Superior interpersonal skills. Efficient time management. Strong verbal and written communication skills. Effective organization and planning skills. Commitment to providing exceptional customer service. Working Conditions Ability to work flexible shifts which may include nights and weekends. Salary Range $20.00 per hour. #J-18808-Ljbffr