Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it''s our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane and Thermo King , sustainability is not just how we do businessit is our business. Do you dare to look at the world''s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what''s possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Our BrainBox AI Workplace Presence model dedicates specific in-office days each month to focus on relationships, learning and innovation. ce titre, vous miserez sur votre capacit crer des liens afin dtablir une relation de confiance et de transparence avec vos clients. Le charg de projet clients sont responsables de nos relations clients les plus importantes de la vente linstallation, sans oublier le dploiement de lalgorithme. La mise en place de notre technologie comprend un certain nombre de jalons et le CPC doit souligner lachvement de ces tapes et articuler leur valeur dans la modernisation des proprits du client. En outre, les cadres de BrainBox AI sollicitent les ides de lquipe de la russite pour amliorer lexprience client et vous devrez contribuer continuellement ces efforts, de faon directe et indirecte votre rle particulier. Si vous tes enthousiaste lide de rsoudre les dfis susmentionns et souhaitez joindre une quipe accomplie qui intgre une technologie conergtique autonome lenvironnement bti, ce rle vous conviendra parfaitement! Vos tches tre le principal point de contact entre BrainBox AI et les divers participants de tout dploiement de notre technologie. Communiquer et offrir une valeur nos clients tout au long du cycle de vie de leur projet avec BrainBox AI en maintenant une cadence rgulire avec eux. tre un partenaire de confiance pour le client tout au long du projet de validation de principe ou du contrat commercial. Comprendre les rsultats du client et grer ses attentes en communiquant avec lui, en analysant ses mesures et son utilisation et en obtenant dautres rtroactions pour assurer que les niveaux dactivits et de participation demeurent levs. Reprsenter la voix du client et fournir des commentaires sur le processus dinstallation, la procdure dintgration, la surveillance, le service valeur ajoute continu et le soutien. tre le principal point de contact pour la planification et la coordination dune installation irrprochable, lintgration des nouveaux clients, la formation des utilisateurs finaux et le soutien aprs installation. Collaborer avec lquipe responsable de lintgration pour optimiser les applications de BrainBox AI conformment aux exigences et attentes des clients et rsoudre les problmes techniques soulevs par les clients. valuer le niveau de participation des clients avec la socit et fournir une rtroaction aux autres quipes sur des amliorations apporter aux produits et services. Reprer les possibilits que les clients agissent titre de promoteur de BrainBox AI (p. ex. tmoignages, tudes de cas). Ce dont vous aurez besoin pour russir B. Com., B. Sc. ou B. Ing., exprience technique ou avec les systmes de CVC un atout. Au moins 2 annes d''exprience en russite client ou en charg des comptes au sein dune socit de logiciels. Exprience dans la cration et lentretien de relations tout en sefforant dattnuer les dsabonnements et de stimuler la participation, les renouvellements et la fidlit ainsi que la rtention des clients. Capacit crer une structure dans les situations ambigus et concevoir et raliser des stratgies efficaces. Prsence professionnelle et aptitudes la communication impressionnantes. Solides comptences en prise de parole en public et en prsentation. Niveau lev dorganisation, de collaboration et de minutie. Passion pour la technologie et enthousiasme lide de faire partie dune socit de logiciel-service forte croissance. Exprience de travail avec des quipes interfonctionnelles (p. ex. ventes, produit, marketing, TI, exploitation). Exprience en charg de projet (p. ex. MS Project, LiquidPlanner ou autre). Matrise de MS Excel et PowerPoint privilgie. Exigences linguistiques Le bilinguisme franais-anglais est requis. En plus de la matrise du franais, les candidats retenus doivent avoir une parfaite matrise professionnelle de l''anglais afin de pouvoir soutenir et collaborer avec des clients, des collgues et/ou diverses parties prenantes anglophones. English Follows As the Client Project Manager, you will leverage your relationship building ability to establish trust and transparency with your clients. Client Project Managers are responsible for our most important client relationships from the point of successful sale through installation and into algorithm deployment. Implementation of our technology involves a number of milestones, and the CPM is expected to highlight completion of these stages and articulate their value in modernization of client properties. Additionally, BrainBox AI executives look to the Client Project team for insights into how we can improve our client experience, and you will be expected to continuously contribute to these efforts, directly and indirectly relating to your specific role. If you are excited by the prospect of solving the challenges articulated above and are interested in joining an accomplished team bringing autonomous energy-efficiency technology to the built environment, this role will be perfect for you! What you will do: Serve as the main point of contact between BrainBox AI and various participants in any given implementation of our technology Communicate and deliver value to our clients throughout their project life cycle with BrainBox AI by maintaining a regular cadence with them Be the trusted partner for the client over the life of a Proof-of-Concept (POC) project and/or a Commercial Contract Understand client outcomes and manage client expectations by communicating with clients, analyzing client metrics / usage, and gathering other feedback to ensure activity and client engagement levels are kept high Represent the voice of the client and provide input on the installation process, the onboarding procedure, monitoring, ongoing value-added service, and support Serve as the primary contact for scheduling and coordinating flawless installation, the onboarding of new clients, training of end users and as post installation support Collaborate with the onboarding team to optimize BrainBox AI applications as per Clients requirements and expectations and troubleshoot technical issues raised by clients Gauge clients levels of engagement with the company and provide feedback to the other teams regarding product and service improvements Identify opportunities for Clients to act as BrainBox AI advocates (e.g. testimonials, case studies) What you will bring: BCom/BSc/BEng, technical and/or HVAC experience a plus 2 years experience in project management or account management at a software company Experience building and maintaining relationships while working to mitigate churn and drive engagement, renewals, client loyalty and retention Ability to create structure in ambiguous situations and design and execute effective strategies Impressive executive presence and communication abilities Strong public speaking and presentation skills Highly organized, collaborative, and detail-oriented Passion for technology and for being a part of a fast-growing SaaS company Experience working with cross-functional teams (e.g. Sales, Product, Marketing, IT, Operations) Project management (e.g. MS Project, Liquid Planner, other) experience Proficiency in MS Excel/PowerPoint preferred Language Requirements French-English bilingualism is required. In addition to fluency in French, successful candidates must have full professional proficiency in English in order to support and collaborate with English-speaking clients, colleagues and/or various stakeholders. Annual Base Salary Range or Hourly Base Pay Range: $93,638.33 - $131,285.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Job Title
Chef de projet client senior / Senior Client Project Manager