Job Title

Are you a handson leader with a passion for wellness and a talent for inspiring teams while delivering exceptional guest experiences? This role provides leadership to the spa team, ensures service excellence, maintains high operational standards, and supports the overall success of the Fairmont Spa. The ideal candidate is passionate about wellness, inspires colleagues, and demonstrates exceptional guest service and organizational skills. Job Description Why work for Fairmont Pacific Rim? Be part of a progressive hotel that embraces the culture and vibrancy of one of Canadas most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification A competitive salary, starting from $$75,000.00per annum Complimentary work meals through our Colleague Dining Program Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler TransLink monthly pass reimbursement program Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply) Companymatched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply) A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues Opportunities to participate in sustainability, charity, and community engagement initiatives Access to worldclass training, leadership programs, and career development opportunities across a global hospitality network Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties Grow your career within a Forbes FiveStar Spa, recognized for excellence in service, wellness innovation, and guest experience. What you will be doing: Reporting to the Assistant Spa Director, the Wellness Experience Manager is responsible for providing daily leadership of the reception, reservation, facility & retail operations focusing on the consistent delivery of luxury and service excellence. The Wellness Experience Manager will ensure that all revenue opportunities, in keeping with the positioning of Fairmont Spa, will be capitalized upon and all productivity and expense controls are followed. Direct reception, reservation, facility & retail operations of the spa ensuring it operates cost effectively and efficiently while providing luxury service and maintaining 5 star standards. Ensure guest satisfaction at all times by ensuring that safety and service is always the spa''s first priority. Role model and ensure adherence to all safety procedures and practices to maintain a safe work environment. Ensure the establishment and execution of departmental goals. Provide handson leadership for the daytoday operations of the Spa, including scheduling, payroll support, opening and closing procedures, and service coordination, to deliver a consistently elevated luxury wellness experience Support recruitment, onboarding, training, and ongoing skill development for spa teams. Foster an engaged, highperforming work environment through ongoing coaching, feedback, recognition, and development Ensure exceptional guest experiences aligned with brand standards, including seamless guest flow across treatments, spa & wellness club facilities and retail spaces Actively manage guest feedback and service recovery to drive satisfaction and loyalty Partner with the Spa leadership team on SOPs, workflow optimization, and operational improvements Contribute to menu updates, seasonal offerings, and wellness programming Maintain strong knowledge of competitorsproducts, pricing, promotions, and service techniques Assist in the development and implementation of the monthly spa revenue management plan Support revenue, labor, expense, and retail performance goals, including merchandising and inventory control Maintain operational, cleanliness, and presentation standards across treatment rooms, spa facilities, fitness, Nordic, pool & retail areas, and backofhouse spaces Serve as a liaison between spa teams, leadership, and crossfunctional departments Participate in leadership meetings and contribute to Fairmont Wellness Club initiatives Ensure compliance with all health, safety, sanitation, labor regulations, and departmental policies Other duties as assigned Qualifications Your experience and skills include: Minimum of 2 years experience in a management position in Hotel/Spa a strong asset Previous experience in a luxury environment and passion for spa or wellness is an asset Degree or Diploma in hospitality or related field a strong asset Desire to provide phenomenal guest experiences, a passion for quality, and strong attention to detail Careerminded individual with strong personal initiative and a desire to achieve the departments vision and goals Highly organized, resultsoriented with the ability to be flexible and work well under pressure in a fastpaced, changing environment Energetic individual who is able to prioritize to complete many diverse tasks concurrently Excellent communication skills both written and verbal Ability to build strong relationships, foster cooperation and lead a team of Spa professionals Successful track record in professionally addressing & resolving difficult and challenging issues at all levels Proven leadership skills, which include coaching, time management, training abilities and strong motivational skills. Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values Additional Information Your team and working environment: Work in a wellnessfocused, teambased environment that is dedicated to providing 5Star service and care for our guests Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr