Job Title

Join the fight against food waste as a Bilingual Customer Experience Advocate. This Ontario-based remote role emphasizes inspirational customer engagement and the promotion of sustainable practices. You will report to the Customer Experience Team Lead, acting as a trusted liaison for users and partners. With your fluency in English and French, you will provide friendly and efficient customer support while fostering a community committed to sustainability. Your focus will be on enhancing the user experience and encouraging positive behavior through informative communication. Key Responsibilities: Address customer inquiries through various communication channels Interact with users on social media for timely resolutions Proactively engage customers experiencing priority issues Help create inspiring processes for sustainable actions Gather and communicate user feedback for continual improvement Requirements: Experience in Customer Service or Account Management Fluent in English and French for communication purposes Located in Ontario with a flexible work schedule Knowledge of CRM systems like Salesforce or SAP Detail-oriented with strong problem-solving abilities Become a vital part of a community dedicated to making sustainable choices while delivering exceptional customer experiences. #J-18808-Ljbffr