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Applicant Portal Job Details: Cloud Technical Specialist Vacancy Name: Cloud Technical Specialist Vacancy No: VN952 Function: Hosting & Managed Services Work Location: Manx Telecom Headquarters, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man, IM99 1HX Basis: Permanent Full Time/Part Time Full time Employment Duration Hours Per Week 37.00 Drivers Licence Required: Yes Benefits: Competitive Salary and Benefits package will be provided to the successful candidate. About the Role The role is based within the Managed Cloud and Workspace team. The team provides 1st, 2nd and 3rd line technical support for all Enterprise customers that have subscribed to our Managed Solutions portfolio. The role specifically involves specialist support for Cloud and Workspace technologies; therefore, the role requires an individual to have the required skillset and plenty of experience in cloud technologies. Key Deliverables Lead in the delivery of effective, timely and high-quality services and technical support to Manx Telecom customers, cloud services and internal management systems. Responsibility to provide technical support and assistance where required to meet agreed customer expectations and assist in the operation and assurance of all Managed Cloud and Workspace products and services in line with agreed KPIs & SLAs Engage with and support other Customer Technology Services teams in the delivery, operation, and support of Customer Solutions & Services in relation to all Manx Telecom Managed products and services. Work closely with the Operational team managers to identify individual development opportunities, mentoring & coaching as necessary. Key Accountability BAU Cloud Support & Maintenance Assist in for organising regular maintenance reviews (Security patching/upgrades/capacity mgmt etc) Assist in allocation of maintenance tasks throughout the cloud support team (reporting/communications/planning/installation) Responsible for early feedback to management of any issues Raise/implement change request on existing systems Handling routine tasks Eg backups, failover tests etc Implement patches/updates for critical/security issues Perform root cause analyse after incidents Monitor KPIs and assist in creation of improvement plans Escalation to vendors Development Project Support Lead on Development projects to provide Support requirements Raise/implement change request on existing systems for projects Compliance with best practice guidelines for network security and integrity To ensure statutory and regulatory compliance is maintained in all business operations To comply with the Quality and Environmental Management Systems to ensure they retain expected standards To actively support, at all times, company policy and best practice in the area of security Ideal Candidate Characteristics Technical Knowledge Knowledge of service management concepts Knowledge of architectural framework concepts and implementation Experience in working with Public Cloud platforms & infrastructure, particularly VMware product set, including vCloud Director, NSX-T & Horizon Horizon DaaS Knowledge of L2/L3 networking concepts, routing protocols and implementation Knowledge of Firewall configuration Advanced knowledge of Microsoft & Linux server & desktop operating systems Advanced knowledge & experience of Microsoft applications, such as Exchange & SQL Server Knowledge of scripting & automation Soft Skills Highly motivated self-starter able to direct self to consistently meet challenging targets Highly adaptive, flexible and dynamic Ability to listen and capture requirements accurately Ability to coach and mentor effectively to achieve high standards Excellent interpersonal and communication skills Excellent organisational skills Strong written and verbal communication and presentation skills Experience 5+ years of overall experience in the technology industry holding a senior engineering position 5+ years of experience working within Managed Services Provider environment 5+ years experience in customer facing role requiring a high level of individual responsibility, sound business judgement and where an aptitude for improving customer satisfaction was successfully demonstrated Education Qualifications Preferred HNC/D or Degree in Electronic/Computer Science or related technical discipline Vendor certification reflective of experience and seniority in role specialisation Close Date: 22 May 2026 Please click here to read and review our Privacy Policy. #J-18808-Ljbffr