Job Title

Full Time Store Manager - Canada - Markville Shopping Center Job Category: Retail Store Locations Requisition Number: FULLT010100 Posted: April 27, 2026 Full-Time Location Markville Shopping Center 5000 Hwy 7 #2335 Markham, ON L3R4M9, CAN As a Chief Workshop Manager (CWM) at BuildABear, you will be responsible for the overall success of the workshop, ensuring an exceptional Guest experience, a highperforming and engaged team, achievement of financial goals, and consistent adherence to all company policies, procedures, and brand standards. Responsibilities Drive sales and team performance by coaching AWMs, SLs, and Bear Builders, ensuring a Guest experience that reflects the Experience First culture, and managing payroll, forecasting, and scheduling based on business trends to achieve or surpass targets. Create weekly schedules and determine associates daily assignments with the assistance of the Assistant Workshop Manager (AWM); direct their work, including managing break schedules, completing assigned tasks and daily priorities, and serving as a rolemodel leader. Make hiring and promotion decisions, taking into consideration feedback and recommendations from the AWM regarding applicant selection and staff advancement. Lead and inspire your team during scheduled shifts, enforcing and adhering to BuildABear Workshop policies, procedures, and standards. Identify and communicate any possible violations to the District Manager and/or Territory Manager immediately, for escalation to HR. Take appropriate disciplinary actions in coordination with DM and HR as required by policy, and deliver corrective actions to team members, with the assistance of the AWM, when violations occur. This includes store security and cash management, product confidentiality, safety, attendance, business conduct, and all other policies as communicated in the associate handbook. Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment. Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures and in resolving Guest issues. Oversee inventory management processes, including receiving, stocking, and inventory counts. Build and develop a highperforming team in partnership with the AWM that consistently delivers an exceptional Guest experience. Required Qualifications Minimum 2 years of management experience with a proven, successful history in a customercentric business High school diploma or GED required Experience using common store technology solutions (POS, scheduling, HRIS, time and attendance) Preferred Qualifications 2-4 years of store management experience Associates degree or higher in business, management, or a related field Proficiency in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance) Behavioral Traits for Success Ambitious, successoriented, and motivated by achieving goals. Balances creativity, fun, and operational discipline. Exercises sound judgment in ambiguous situations and independent decisionmaking. Demonstrates initiative, resilience, and adaptability. Leads with confidence, positivity, and an energizing presence. Maintains composure and clarity under pressure. Unites teams around shared goals and a joyful Guest experience. Ability to work a typical retail schedule including days, evenings, weekends, and holidays. Ability to sit, stand, move, and lead an active retail environment for at least eight hours a day. Work environments include indoor/outdoor malls, strip centers, and other retail locations. Ability to lift > 25 pounds. Your Performance Will Be Measured On Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following. Leadership effectiveness, decisionmaking, and independent judgment Sales performance and profitability Delivery of an Experience First culture for Guests and associates Talent management, including hiring, development, and retention Compliance with company policies and procedures Operational excellence and adherence to brand standards Payroll management and scheduling effectiveness Team engagement, collaboration, and communication Stakeholder feedback, including District Manager and corporate partners #J-18808-Ljbffr