Job Title

Role OverviewWe're looking for a high-agency owner to lead customer deployments and own the post-sales relationship end to end. You'll act as the trusted advisor who turns Superpanel's digital teammates into measurable business outcomes for law firms, insurance carriers, and financial services customers.This is a customer-facing, consultative role. You'll partner with executives and operational leaders on the customer side, and with product, engineering, and customer-facing teams internally, to drive adoption, retention, and expansion.What You'll Do1. Own the Customer RelationshipTrusted Advisor: Serve as the primary point of contact across the customer lifecycle. Build relationships with executives, operational leaders, and frontline users.Discover and Define: Partner with stakeholders to understand their intake workflows, pain points, and success metrics. Translate ambiguous business challenges into clear deployment plans.Strategic Roadmap: Connect product capabilities to business objectives such as time to qualification, conversion rate, and agent productivity. Help customers shape their AI roadmap.2. Drive Deployment and AdoptionRapid Time to Value:risks early, and remove bottlenecks to accelerate launch.Quality Control: Serve as the final checkpoint before launch. Validate edge cases and ensure the deployment meets the experience customers expect their end-clients to have.3. Customer Success and ExpansionValue Realization: Own a book of business. Ensure each customer hits the outcomes tied to their purchase: faster qualification, higher conversion, lower drop-off, more leverage for their team.Performance Optimization: Review conversation transcripts, performance metrics, and stakeholder feedback. Recommend updates to playbooks, knowledge sources, and conversation flows to lift resolution and adoption.Unblock the Customer: When critical issues arise, take ownership. Coordinate internally and drive resolution with urgency.Expansion and Renewal: Identify opportunities to broaden use cases. Build internal advocacy. Position renewals and expansion as outcomes of strong value delivery.What You'll Bring4+ years in customer success, solutions consulting, or post-sales consulting, preferably in SaaS, AI, or workflow automation.Enterprise account ownership. Proven track record managing enterprise or mid-market customers, driving measurable outcomes, and building executive relationships.Consultative mindset. Comfortable structuring ambiguous problems, influencing executives, and aligning business and operational teams.Technical aptitude. Comfortable navigating SaaS platforms, integrations, and system configuration. Able to learn Superpanel deeply enough to consult on it.Analytical thinker. Strong ability to read performance data and translate insights into recommendations.Communication. Moves fluidly between executive conversations and operational working sessions.Bias for action. Operates with urgency and ownership in fast-paced environments.Bonus PointsExperience deploying or supporting AI, chatbot, or conversational AI products in productionBackground in legal, insurance, or financial services intake operationsExperience with conversation review or quality monitoring in a contact center contextBenefits & PerksCompetitive, regionally aligned benefits package for employees in the United States and CanadaMeaningful ownership through equity, with the opportunity to help shape a company at the forefront of AI and the future of workRemote work opportunityGenerous paid time off and company holidays