Job Title

The Opportunity:We are working with a global manufacturer of advanced analytical instrumentation in supporting them to hire a Senior Field Service Engineer to join thier North American team. The organization is recognized as a leader in elemental analysis technologies, supporting a wide range of industries including environmental testing, pharmaceuticals, agriculture, energy, and academic research.The Senior Field Service Engineer will play a key role in supporting customers through installation, maintenance, and repair of complex analytical instruments. This individual will also contribute to the development of junior service engineers and serve as a technical resource across the organization. The role reports to Field Service leadership and requires a strong combination of technical expertise and customer-facing skills.This position is based in Eastern Canada (ideally near a major metropolitan area with airport access) or requires relocation to such a region.Key ResponsibilitiesPerform on-site installation, calibration, maintenance, and repair of analytical instrumentation and associated systems.Deliver technical training to customers, internal support teams, and service personnel.Accurately document service activities, including repairs, maintenance work, and product performance issues; provide feedback for potential product improvements.Manage and maintain personal spare parts inventory in line with company procedures.Provide ongoing technical support to customers via phone, email, and occasional follow-up visits.Travel as required to support customers and internal teams.Ensure timely completion and submission of service reports and required documentation.Promote service agreements, maintenance contracts, and warranty extensions where appropriate.Act as a subject matter expert and mentor to junior field service engineers.Qualifications & ExperienceBachelors degree in Engineering or a scientific discipline such as Chemistry, Biology, or Geology; advanced degrees are an asset.5+ years of experience working with analytical instrumentation.Hands-on experience with isotope ratio mass spectrometry, mass spectrometry, or comparable technologies is strongly preferred.Strong communication skills, with the ability to effectively interact with customers and internal stakeholders.Experience mentoring or supporting junior team members and collaborating with sales teams.Ability to create clear, detailed technical documentation.Valid drivers license and passport, with willingness to travel as needed.Proficiency with CRM systems and Microsoft Office tools.Ability to work remotely from a home office while providing technical support.Physical ability to handle equipment (lifting up to approximately 60 lbs).