Job Title

About Lilo SocialLilo Social is a full-funnel eCommerce growth agency specializing in acquisition and retention for direct-to-consumer brands. With a team of over 75 professionals, we deliver best-in-class paid media, email marketing, and creative services to help brands scale profitably. We work across the entire customer lifecyclefrom content creation and paid advertising to conversion rate optimization and retention marketing.Our partnership-first approach has earned us a 90% client retention rate and recognition as an Inc. 5000 honoree for three consecutive years (2023, 2024, 2025). We are proud to be a Klaviyo Master Elite Agency, a distinction held by only 0.2% of Klaviyo's 6,500+ partners. To date, we have driven billions of dollars in attributed revenue for our partners.The RoleAs an Ecommerce Growth Lead, you will serve as the strategic quarterback for a pod of specialized marketers and the CMO-level partner to our clients. You will own the full growth vision and execution for your client portfolio, combining deep ecommerce expertise with exceptional leadership and communication skills. This role requires someone who thrives in complexity, thinks strategically while executing tactically, and finds fulfillment in both client success and team development.What Success Looks LikeConsistent month-over-month revenue growth across your client portfolio through strategic planning and tactical executionHigh client satisfaction and retention through proactive communication, strategic guidance, and trusted advisor relationshipsA high-performing pod team that meets objectives, collaborates effectively, and grows professionally under your leadershipEfficient identification and resolution of growth obstacles through data analysis, strategic thinking, and cross-functional coordinationResponsibilitiesServe as the primary strategic partner and day-to-day contact for an assigned portfolio of ecommerce clients, maintaining trusted advisor relationshipsLead weekly client strategy sessions, presenting performance insights, growth opportunities, and strategic recommendations with clarity and confidenceDevelop and maintain comprehensive growth strategies that span the entire customer lifecycle, from acquisition through retentionMonitor daily account performance and pacing against revenue targets, proactively identifying areas requiring adjustment or optimizationLead and mentor a pod of specialized marketers (media buyers, retention specialists, creative strategists), setting clear objectives and fostering professional growthConduct deep-dive analyses of client businesses to identify growth constraints, competitive advantages, and expansion opportunitiesCollaborate with your pod to establish weekly priorities and strategic initiatives aligned with quarterly and annual growth targetsTranslate complex marketing performance into clear, actionable insights that inform client decision-making and resource allocationManage project timelines and deliverables across multiple workstreams, ensuring consistent execution and follow-throughAnticipate client needs and proactively develop solutions before issues escalate, maintaining a calm and solution-oriented approachPartner with internal teams across departments to leverage agency expertise and resources for client benefitTrack and report on key performance indicators including ROAS, CAC, LTV, revenue attribution, and efficiency metrics across paid media, email, and SMS channelsRequirements5+ years of experience in ecommerce growth marketing with a proven track record of scaling direct-to-consumer businessesDemonstrated experience developing holistic growth strategies that integrate paid acquisition (social and search), email marketing, SMS, and conversion optimizationHistory of managing advertising budgets exceeding $100,000 per month across Meta, Google Ads, and/or TikTok platformsStrong expertise in email and SMS marketing strategy, including lifecycle program development and retention optimizationMinimum 2 years of experience leading teams or managing cross-functional projects with multiple stakeholdersExpert proficiency with core ecommerce marketing platforms including Shopify, Meta Ads Manager, Google Analytics, Klaviyo, and Google AdsAdvanced analytical skills with the ability to synthesize data from multiple sources into strategic recommendationsExceptional written and verbal communication skills, with the ability to present complex information clearly to diverse audiencesHigh emotional intelligence, including demonstrated ability to build trust, manage expectations, and navigate difficult conversationsNice to HaveAgency experience or previous client-facing role managing multiple accounts simultaneouslyExperience with data analytics and reporting tools such as Looker, Supermetrics, or Triple WhaleProficiency with project management platforms including Asana or NotionExperience managing subscription or loyalty programs for ecommerce brandsTrack record of scaling brands from $1M to $10M+ or $20M to $50M in annual revenueCompensation and Benefits401(k) Retirement Plan: Fully customizable 401(k) with up to 4% company matchComprehensive Health Coverage: Fully-covered medical, dental, and vision insuranceGenerous Time Off: Competitive PTO policy and paid holidays to maintain work-life balanceWellness Benefits: Complimentary Headspace subscription and fitness stipendFully Remote: Work from anywhere in the USTechnology Supplied: Equipped with the latest laptop and necessary tools for successProfessional Development: Opportunities for growth, training, and expanded responsibilitiesCompensation: Competitive salary commensurate with experience