Job Title

HiWe are looking for Claims Support Specialist Location: 18 York Street, TorontoWorking Model: 100% onsite TorontoThis role will require the review of materials of a highly sensitive nature, that may include descriptions of physical and sexual abuse, racism, self-harm, and other triggering materials. Applicants are encouraged to consider whether such topics will be significantly distressing or upsetting for them.Primary Administrative DutiesManaging Correspondence: Handle incoming and outgoing mail, email, faxes, and phone communications. Ensure calls, supports tickets and claims are processed promptly and directed appropriately.Data Entry & Verification: Enter, review, and verify data from electronic and paper forms into a standard database. Maintain accuracy and confidentiality in all input.Phone Assistance: Answer incoming calls in a professional and empathetic manner, assisting claimants and representatives with inquiries related to their claims and the claims process.Outbound Calls & Follow-ups: Contact class members to obtain necessary documentation, confirmations, or additional details required to process claims efficiently.Claim Status Notifications: Prepare and send notifications regarding claim status, review decisions, and next steps. Ensure information is conveyed clearly and respectfully.Maintaining Compliance: Ensure adherence to company policies, privacy laws, and regulatory requirements when handling claimant information.Delivering High-Quality Work: Maintain precision and attention to detail when processing claims, data, and correspondence.Respond to incoming calls with empathy, professionalism, and discretion.Provide accurate information about the claims process while strictly adhering to confidentiality protocols.Escalate high-risk or complex cases to appropriate internal channels as needed.