Job Title

Operations Manager | Gibbons Irish Pub & Par-Tee PubsThe MRG GroupToronto, ONWho We Are:They say you cant buy happiness, but you can buy a round at Gibbonsand thats pretty close. An elevated pub without the fuss: solid pours, honest food, and a welcoming room full of friends you havent met yet. From the first whistle to last call, Gibbons is where the neighbourhood comes together. Apply to join the team today. Slinte.Head upstairs to 18 themed mini-putt holes, ping-pong courts, and dart lanesPar-Tee Putt, Pong & Darts delivers nostalgic, quirky fun alongside great drinks and delicious eats. Torontos go-to for a good time. Par none.Founded in 2008, The MRG Group is Canadas largest independent entertainment company, specializing in live entertainment, hospitality, ticketing, travel, and digital media.Who You Are:Reporting to the General Manager, the Operations Manager oversees the day-to-day operations of the venue, with a focus on Front Of House scheduling and service execution. This role is highly hands-on, requiring a strong presence on the floor during service to support the team, engage with guests, and ensure the guest experience consistently meets brand standards. The ideal candidate is an organized, proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional hospitality while driving team performance.What Youll Work On:Oversee day-to-day operations with a focus on high-energy serviceLead, coach, and motivate the FOH team to deliver memorable, high-impact guest experiencesBuild and manage schedules aligned with peak nights, events, and business flowBe a constant presence on the floor; driving energy, supporting the team, and engaging with guests throughout serviceFrequent touchpoints with tables to ensure service standards are executed consistentlyReading the room to ensure the vibe, atmosphere, and overall guest experience are on pointHandle guest feedback and resolve issues quickly and professionallyLead pre-shifts and in-service check-ins to keep the team aligned, energized, and accountableSupport and execute events with a focus on seamless, elevated serviceCollaborate with Culinary team to ensure speed, consistency, and qualityMaintain strong operational control over cleanliness, organization, and health & safety standardsSupport hiring, scheduling, training, and development of a strong, engaged FOH teamProvide real-time coaching and performance feedback on the floorAssist with administrative tasks including payroll support and inventory coordinationWork closely with marketing and events teams to bring programming to life in-venueStep in wherever needed - this is a hands-on leadership role in a fast-paced environmentQualifications & ExperienceMinimum 2 years experience in hospitality, preferably in a leadership capacity (e.g. shift lead, bar manager)Passion for creating Positive Shareable Experiences in a safe & fun environmentTakes initiative to learn and desire to grow within the organization and hospitality industryPositive and calming dispositionLove of systems and keeping businesses organizedProven track record of hiring, training and developing engaging team membersStrong problem solving skills, with the ability to resolve conflict in a fair and diplomatic wayNatural ability to create positive relationships with your team, exhibiting empathy and respect for people at all levelsDemonstrated performance and background in operating a profitable hospitality business.Must regularly work weekends, evenings and holidaysValid Smart Serve certificationFirst Aid & CPR Certification an assetWhats in it for you?Competitive compensation, including base salary, generous vacation package and gratuities. Opportunities for growth in a dynamic, fast-paced organization.A collaborative culture that celebrates creativity and innovation.Access to unique experiences across The MRG Groups diverse portfolio.Our CommitmentThe MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. If you require accommodation during the recruitment process, please contact us.We thank all applicants for their interest. Only those selected for an interview will be contacted.