Job Title

Join Quince as a Bilingual Customer Support Specialist, serving French-speaking customers. This remote role emphasizes empathy and problem-solving in enriching customer interactions across various channels. As a key player in the Quince team, you will be involved in addressing customer needs effectively while enhancing their overall experience. The French-Speaking Customer Experience Specialist role requires you to provide support via chat, email, and phone, ensuring clarity and confidence in every interaction. Your insights and product knowledge will be invaluable in guiding customers authentically. Key Responsibilities: Handle each customer interaction from start to finish Resolve challenges with empathetic support Utilize tools while keeping the conversation human Identify patterns to enhance service quality Become a trusted product expert for customer guidance Requirements: High School diploma or equivalent necessary Must be bilingual in French and English At least 2 years of customer service experience Solid relationship-building skills in remote settings Dedicated workspace and reliable internet access required Support customer loyalty while growing your career with Quince. #J-18808-Ljbffr